Guelph Transit fare

More information about Transit fare

About bus fare

When you purchase an OnYourWay fare card, you are agreeing to pay the current fare as outlined in the fare structure above. Sales of OnYourWay fare cards and fare products are final and non-refundable. OnYourWay fare cards are non-transferable and will be confiscated if used by another person.

• Adult fare is for passengers who are age 18 to 64.
• Reduced fares, previously called Concession fares are discount fares for seniors, youth and post-secondary students (excluding University of Guelph). To be eligible for a reduced fare:
  • Senior passengers must be 65 years of age or older.
  • Youth passengers must be between 13 and 17 years of age, or those age 18 and older must be in full-time attendance at high school.
  • Post-secondary students must submit proof of enrollment to a post-secondary program (excluding University of Guelph) to get a registered OnYourWay fare card. University of Guelph students will continue getting passes from their student associations.
  • Those wishing to access Reduced fares must have a $5 registered OnYourWay Fare card. The card must also be registered as a youth, post-secondary student or senior card, which can be done by visiting ServiceGuelph or the Guelph Transit administration office. You can also purchase a blank card from a select retailer and then have the card registered as a youth, post-secondary or senior online. This can be done through our OnYourWay Support Request form.
• Child: Children 12 and under ride free. A new OnYourWay fare card is required at a cost of $5 for those aged 5 to 12 who do not already have an existing fare card. Children four and under remain free and do not require a fare card. See more details on the Kids Ride Free program.
  • To ride for free, the child must have a $5 registered OnYourWay Fare card. The card must also be registered as a child’s card, which can be done by ServiceGuelph or the Guelph Transit administration office. You can also purchase a blank card from a select retailer and then have the card registered as a child online. This can be done through our OnYourWay Support Request form.
• Class pass for students under 12: Organizations/educators can utilize the ‘Kids Ride Free’ program, for groups of children aged 12 and under. For details and to request a ‘Class Pass’ registered OnYourWay fare card, please contact Guelph Transit at 519-822-1811 or email [email protected].
• Day passes provide unlimited one-day travel on Guelph Transit.
• Visually impaired riders registered with the Canadian National Institute for the Blind (CNIB) ride free; riders must present a CNIB registration card when boarding the bus.
• Mobility service is available by application only.
• Personal Assistant for Leisure Activities (PAL) Card
• Welcome to Guelph
• Annual Transit and Parking Pass Program for Veterans
• Affordable Bus Pass
• Guelph Transit and GO Fare integration

Pay-as-you-go fare capping program

Instead of a monthly pass, riders simply load their OnYourWay card with money and pay as they go. Learn how it works:

The pay-as-you-go fare capping system lets riders load their OnYourWay fare card with as much money as they want, whenever they want; there’s no need to buy a monthly pass upfront each month.

Any balance remaining on a fare card at the end of the month stays on the card for future use—the balance doesn’t expire.

With the monthly fare cap, riders pay for the first 33 single rides in a month, then tap and ride free for the rest of the month.

The monthly cap begins at 12 a.m. on the first of every month and ends at 11:59 p.m. on the last day of each month.

Transfers

Passengers can transfer routes at any point where two routes connect.

Transfer windows are 90 minutes. A transfer is automatically activated on your OnYourWay card. No additional fare will be deducted from your card if you tap again within that 90-minute period. If you pay cash, you will need to request a paper transfer.

Fare disputes

Guelph Transit routes and schedules are subject to change without notice and services may be temporarily disrupted due to unforeseen circumstances. Where possible, changes will be posted in advance to notify passengers of the adjusted hours and service levels. These changes are taken into account when calculating Guelph Transit’s fare structure. Discount, adjustments, extensions and refunds will not be issued as a result of closures or service disruptions.

In the event of a fare or transfer dispute, passengers are requested to pay the proper fare and then contact:
Guelph Transit
170 Watson Road South, Guelph, Ontario N1L 1C1
519-822-1811
TTY: 519-826-9771
[email protected]

You will be required to provide the date, time, route and vehicle number in order to proceed with your dispute.

For more information

519-822-1811
TTY: 519-826-9771
[email protected]