Contact us

Need to contact the City but not sure where to start?
ServiceGuelph | 519-822-1260 | [email protected]
Report a problem map

Guelph City Hall

1 Carden Street
Guelph, Ontario
N1H 3A1

Social media accounts

519-822-1260
TTY 519-826-9771
Emergency after-hours contact number for City services 519-822-1260 extension 9

Hours of operation

Phone (general customer service)
Monday to Friday
8:30 a.m. to 4:30 p.m.
In person (ServiceGuelph)
Monday to Friday
8:30 a.m. to 4 p.m.

Please consider using the mail slot at the front of City Hall or online services at guelph.ca.

Offices are closed on all statutory holidays, Easter Monday, John Galt Day (Civic Holiday), and Remembrance Day.

General inquiries are best directed to departments whose contact info is listed below.

City Hall contacts

Department/Facility Location Phone E-mail
ServiceGuelph City Hall, 1 Carden Street 519-822-1260 [email protected]
Clerk’s Office City Hall, 1 Carden Street 519-837-5603 [email protected]

Parks and recreation

Facility Location Phone E-mail
Centennial Park Arena 373-377 College Avenue West 519-837-5699 [email protected]
Evergreen Seniors Centre 683 Woolwich Street 519-823-1291 [email protected]
Exhibition Park Arena 70 Division Street 519-837-5699 [email protected]
Park Operations (Parks and Trails) 45 Municipal Street 519-822-1260 extension 5626 [email protected]
Victoria Road
Community Centre		 151 Victoria Road North 519-837-5699 [email protected]
West End Community Centre 21 Imperial Road South 519-837-5699 [email protected]

Guelph Transit

Department/Program Location Phone E-mail
Guelph Transit (general) 170 Watson Road South 519-822-1811
Option 0		 [email protected]
On Your Way 170 Watson Road South 519-822-1811
Option 3		 [email protected]
Mobility Transit 170 Watson Road South 519-822-1811
Option 1		 [email protected]
OnDemand Transit 170 Watson Road South 519-822-1811
Option 5		 [email protected]

Guelph Public Library

Facility Location Phone E-mail
Main/Administration 100 NorfolkStreet 519-824-6220 [email protected]
Bullfrog Mall branch 380 Eramosa Road 519-829-4401 [email protected]
Scottsdale Centre branch 650 Scottsdale Drive 519-829-4402 [email protected]
West End branch 21 Imperial Road South 519-829-4403 [email protected]
Westminster Square branch 100-31 Farley Drive 519-829-4404 [email protected]
East Side branch 1 Starwood Drive. 519-829-4405 [email protected]

Arts and culture

Facility Location Phone E-mail
Guelph Civic Museum 52 Norfolk Street 519-836-1221 [email protected]
McCrae House 108 Water Street 519-836-1482 [email protected]
River Run Centre 35 Woolwich Street 519-837-5662
519-763-3000
(Box Office)		 [email protected]
Sleeman Centre 50 Woolwich Street 519-822-4900 [email protected]
Tourism City Hall 519-837-1335 [email protected]

Corporate administration

Department Location Phone E-mail
CAO‘s Office City Hall 519-837-5602 [email protected]
Legal and Realty Services City Hall 519-837-5637 [email protected]

Corporate services

Service/Department Location Phone E-mail
Human Resources City Hall 519-837-5601 [email protected]
Job applications City Hall 519-837-5601 [email protected]
Corporate Communications City Hall 519-822-1260 [email protected]
Court Services 59 Carden Street 519-826-0762 [email protected]
[email protected]
Information Technology City Hall 519-822-1260 extension 2499 [email protected]

Mayor’s Office

Department Location Phone E-mail
Mayor’s Office City Hall 519-837-5643 [email protected]

Councillors

Visit the City Council section for contact information

Infrastructure, Development and Enterprise Services

Service/Department Location Phone E-mail
Building Services City Hall 519-837-5615 [email protected]
Business Development and Enterprise City Hall 519-837-5600 [email protected]
Engineering Services City Hall 519-837-5604 [email protected]
Planning Services City Hall 519-837-5616 [email protected]
Solid Waste Resources
(Waste Resource Innovation Centre)		 110 Dunlop Drive 519-767-0598 [email protected]
Traffic Investigations and Parking City Hall 519-837-5604 [email protected]
[email protected]
Wastewater Services 530 Wellington Street 519-837-5629 [email protected]
Water Services 29 Waterworks Place Monday to Friday
8 a.m.-4 p.m.
519-837-5627
After-hours emergencies
1-866-630-9242		 [email protected]

Operations

Service/Department Location Phone E-mail
Corporate and Community Safety City Hall 519-837-2529 Report issues online
Roadway, Sidewalk
and Boulevard Maintenance
(winter control), Traffic Field Operations
(signs and signals)		 45 Municipal Street 519-837-5628 [email protected]
Park Operations (Parks and Trails) 45 Municipal Street 519-822-1260 extension 5626 [email protected]

Finance

Service/Department Location Phone E-mail
Accounts Payable City Hall 519-822-1260
extension 2408		 [email protected]
Administration City Hall 519-837-5610 [email protected]
Procurement and
Risk Management		 City Hall 519-837-5610 [email protected]
Taxation and Revenue City Hall 519-837-5605 [email protected]

Enterprise services

Service/Department Location Phone E-mail
Community Energy City Hall 519-822-1260
extension 2079		 [email protected]
Downtown Renewal City Hall 519-822-1260
extension 2475		 [email protected]
Economic Development City Hall 519-837-5600 [email protected]

Police, fire and emergency services

Service/Department Location Phone E-mail
Emergency Not applicable 911 Not applicable
Fire and EMS Administration 50 Wyndham Street South 519-824-3232 [email protected]
Paramedic Administration 160 Clair Road West 519-822-1260 extension 2880 [email protected]
Police Administration 15 Wyndham Street South 519-824-1212 Email list