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ServiceGuelph | 519-822-1260 | info@guelph.ca
Guelph City Hall
519-822-1260
TTY 519-826-9771
Emergency after-hours contact number for City services 519-822-1260 extension 9
Hours of operation
Regular hours
Monday to Friday
8:30 a.m. to 4:30 p.m.
Monday to Friday
8:30 a.m. to 4:30 p.m.
Summer hours (July and August)
Monday to Friday
8:30 a.m. to 4 p.m.
Monday to Friday
8:30 a.m. to 4 p.m.
Offices are closed on all statutory holidays and Remembrance Day.
General inquiries are best directed to departments whose contact info is listed below or search for a specific employee using our employee directory.
City department and facilities
| Department/Facility | Location | Phone | |
|---|---|---|---|
| ServiceGuelph | City Hall | 519-822-1260 | info@guelph.ca |
| Clerk’s Office | City Hall | 519-837-5603 | clerks@guelph.ca |
| Facility | Location | Phone | |
|---|---|---|---|
| Centennial Park Arena | 373-377 College Avenue West | 519-837-5623 | facilitybooking@guelph.ca |
| Centennial Pool | 289 College Avenue West | 519-837-5620 | facilitybooking@guelph.ca |
| Evergreen Seniors Centre | 683 Woolwich Street | 519-823-1291 | evergreen@guelph.ca |
| Exhibition Park Arena | 70 Division Street | 519-837-5624 | facilitybooking@guelph.ca |
| Victoria Road Community Centre |
151 Victoria Road North | 519-837-5621 | facilitybooking@guelph.ca |
| West End Community Centre | 21 Imperial Road South | 519-837-5657 | facilitybooking@guelph.ca |
| Department | Location | Phone | |
|---|---|---|---|
| Guelph Transit | 170 Watson Road | 519-822-1811 | transit@guelph.ca |
| Facility | Location | Phone | |
|---|---|---|---|
| Main/Administration | 100 NorfolkStreet | 519-824-6220 | askus@guelphpl.ca |
| Bullfrog Mall branch | 380 Eramosa Road | 519-829-4401 | |
| Scottsdale Centre branch | 650 Scottsdale Drive | 519-829-4402 | |
| West End branch | 21 Imperial Road South | 519-829-4403 | |
| Westminster Square branch | 100-31 Farley Drive | 519-829-4404 | |
| East Side branch | 1 Starwood Drive. | 519-829-4405 |
| Facility | Location | Phone | |
|---|---|---|---|
| Guelph Civic Museum | 52 Norfolk Street | 519-836-1221 | museum@guelph.ca |
| McCrae House | 108 Water Street | 519-836-1482 | museum@guelph.ca |
| River Run Centre | 35 Woolwich Street | 519-837-5662 519-763-3000 (Box Office) |
info@riverrun.ca |
| Sleeman Centre | 50 Woolwich Street | 519-822-4900 | fanexperience@guelph.ca |
| Tourism | City Hall | 519-837-1335 | visit@guelph.ca |
| Department | Location | Phone | |
|---|---|---|---|
| CAO‘s Office | City Hall | 519-837-5602 | cao@guelph.ca |
| Legal and Realty Services | City Hall | 519-837-5637 | legal@guelph.ca |
| Service/Department | Location | Phone | |
|---|---|---|---|
| Human Resources | City Hall | 519-837-5601 | hr@guelph.ca |
| Job applications | City Hall | 519-837-5601 | careers@guelph.ca |
| Corporate Communications | City Hall | 519-822-1260 | communications@guelph.ca |
| Court Services | 59 Carden Street | 519-826-0762 | courtservices@guelph.ca prosecutions@guelph.ca |
| Information Technology | City Hall | 519-822-1260 extension 2499 | 2499@guelph.ca |
| Department | Location | Phone | |
|---|---|---|---|
| Mayor’s Office | City Hall | 519-837-5643 | mayor@guelph.ca |
Councillors
Visit the City Council section for contact information
| Service/Department | Location | Phone | |
|---|---|---|---|
| Building Services | City Hall | 519-837-5615 | building@guelph.ca |
| Business Development and Enterprise | City Hall | 519-837-5600 | bizinfo@guelph.ca |
| Engineering Services | City Hall | 519-837-5604 | engineering@guelph.ca |
| Planning Services | City Hall | 519-837-5616 | planning@guelph.ca |
| Solid Waste Resources (Waste Resource Innovation Centre) |
110 Dunlop Drive | 519-767-0598 | waste@guelph.ca |
| Traffic Investigations and Parking | City Hall | 519-837-5604 | traffic@guelph.ca parking@guelph.ca |
| Wastewater Services | 530 Wellington Street | 519-837-5629 | wastewater@guelph.ca |
| Water Services | 29 Waterworks Place | Monday to Friday 8 a.m.-4 p.m. 519-837-5627 After-hours emergencies 1-866-630-9242 |
waterservices@guelph.ca |
| Service/Department | Location | Phone | |
|---|---|---|---|
| Bylaw Enforcement, Licensing and Security Division | City Hall | 519-837-2529 | |
| Roadway, Sidewalk and Boulevard Maintenance (winter control), Traffic Field Operations (signs and signals) |
45 Municipal Street | 519-837-5628 | operations@guelph.ca |
| Service/Department | Location | Phone | |
|---|---|---|---|
| Accounts Payable | City Hall | 519-822-1260 extension 2408 |
accountspayable@guelph.ca |
| Administration | City Hall | 519-837-5610 | finance@guelph.ca |
| Procurement and Risk Management |
City Hall | 519-837-5610 | purchasing@guelph.ca |
| Taxation and Revenue | City Hall | 519-837-5605 | tax@guelph.ca |
| Service/Department | Location | Phone | |
|---|---|---|---|
| Community Energy | City Hall | 519-822-1260 extension 2079 |
energy@guelph.ca |
| Downtown Renewal | City Hall | 519-822-1260 extension 2475 |
downtown@guelph.ca |
| Economic Development | City Hall | 519-837-5600 | bizinfo@guelph.ca |
| Service/Department | Location | Phone | |
|---|---|---|---|
| Emergency | 911 | ||
| Fire and EMS Administration | 50 Wyndham Street South | 519-824-3232 | fire@guelph.ca |
| Police Administration | 15 Wyndham Street South | 519-824-1212 | Email list |
Who does what?
| Item | Contact | Telephone | |
|---|---|---|---|
| Adult School Crossing Guards | Engineering | engineering@guelph.ca | 519-837-5604 |
| Advertising on Norfolk Street pedestrian bridge | Building Services | building@guelph.ca | 519-837-5615 |
| Audible/Accessible Pedestrian Signals | Engineering | engineering@guelph.ca | 519-837-5604 |
| Capital Construction Projects | Engineering | engineering@guelph.ca | 519-837-5604 |
| Downtown Waste Collection | Downtown Operations | operations@guelph.ca | 519-822-1260 extension 2888 |
| Dumpsters on roadways | Engineering | engineering@guelph.ca | 519-837-5604 |
| Intersection Pedestrian Signals | Engineering | engineering@guelph.ca | 519-837-5604 |
| Loose leaf collection | Operations | operations@guelph.ca | 519-837-5628 |
| Monthly Transit Passes | Transit Services | transit@guelph.ca | 519-822-1811 |
| On-street parking (requests to remove/add/amend) | Engineering | engineering@guelph.ca | 519-837-5604 |
| Oversize Load Permits | Engineering | engineering@guelph.ca | 519-837-5604 |
| Parking Enforcement/Overnight Exemptions | Bylaw | bylaw@guelph.ca | 519-837-2529 |
| Parking meter bag rentals | Engineering | engineering@guelph.ca | 519-837-5604 |
| Parking meter malfunctions | Operations | operations@guelph.ca | 519-837-5628 |
| Parking Ticket (Infraction) Queries | Bylaw | bylaw@guelph.ca | 519-837-2529 |
| Parking passes/monthly permits | Engineering | engineering@guelph.ca | 519-837-5604 |
| Patio/Cafe applications/guidelines | Realty Services | legal@guelph.ca | 519-822-1260 x 2416 |
| Public Loading Zones | Engineering | engineering@guelph.ca | 519-837-5604 |
| Road Closures (detours) | Operations | operations@guelph.ca | 519-837-5628 |
| Road painting | Operations | operations@guelph.ca | 519-837-5628 |
| Road painting design | Engineering | engineering@guelph.ca | 519-837-5604 |
| School Crossing Locations | Engineering | engineering@guelph.ca | 519-837-5604 |
| School Kiss N’ Ride Zones | Engineering | engineering@guelph.ca | 519-837-5604 |
| Sight Obstructions on private property | Building Services | building@guelph.ca | 519-837-5615 |
| Sight Obstructions on right-of-way | Engineering | engineering@guelph.ca | 519-837-5604 |
| Sign installation & maintenance | Operations | operations@guelph.ca | 519-837-5628 |
| Signal Malfunction: Intersection on flash, bulb burn out | Engineering | engineering@guelph.ca | 519-837-5604 |
| Signal Timing on Hanlon Expressway, also Highways 6&7 outside of City limits | Ministry of Transportation of Ontario | Website | 1-519-873-4100 (London) |
| Signal timing on Wellington County Roads | County of Wellington | Website | 519-837-2600 |
| Snow removal | Operations | operations@guelph.ca | 519-837-5628 |
| Special Events | Recreation and Parks | specialevents@guelph.ca | 519-837-5678 |
| Special Events (on roadways/sidwalks)/Street Parties | Engineering | engineering@guelph.ca | 519-837-5604 |
| Speed limits-changes | Engineering | engineering@guelph.ca | 519-837-5604 |
| Speed limits-enforcement | Guelph Police Service | Website | 519-824-1212 |
| Student Safety Patrols | Guelph Police Services | Website | 519-824-1212 |
| Subdivision developments | Engineering | engineering@guelph.ca | 519-837-5604 |
| Traffic By-laws | Engineering | engineering@guelph.ca | 519-837-5604 |
| Traffic Calming | Engineering | engineering@guelph.ca | 519-837-5604 |
| Traffic Signal Timing/Design | Engineering | engineering@guelph.ca | 519-837-5604 |
| Traffic Volume Collection | Engineering | engineering@guelph.ca | 519-837-5604 |
| Trails | Parks and Forestry | info@guelph.ca | 519-837-5626 |
| Transit Routes | Transit Services | transit@guelph.ca | 519-822-1811 |
| Transit Stop locations | Transit Services | transit@guelph.ca | 519-822-1811 |