Contact us

Need to contact the City but not sure where to start?

ServiceGuelph | 519-822-1260 | [email protected]

1 Carden Street
Guelph, Ontario
N1H 3A1

519-822-1260
TTY 519-826-9771
[email protected]

Emergency after-hours contact number for City services 519-822-1260 extension 9

Phone (general customer service)
Monday to Friday
8:30 a.m. to 4:30 p.m.

In person (ServiceGuelph)
Monday to Friday
8:30 a.m. to 4 p.m.

General inquiries are best directed to departments whose contact info is listed below.

Offices are closed on all statutory holidays, Easter Monday, John Galt Day (Civic Holiday), and Remembrance Day.

Department/Facility	Location	Phone	E-mail
ServiceGuelph	City Hall, 1 Carden Street	519-822-1260	[email protected]
Clerk’s Office	City Hall, 1 Carden Street	519-837-5603	[email protected]

Facility	Location	Phone	E-mail
Centennial Park Arena	373-377 College Avenue West	519-837-5699	[email protected]
Evergreen Seniors Centre	683 Woolwich Street	519-823-1291	[email protected]
Exhibition Park Arena	70 Division Street	519-837-5699	[email protected]
Victoria Road Community Centre	151 Victoria Road North	519-837-5699	[email protected]
West End Community Centre	21 Imperial Road South	519-837-5699	[email protected]

Department/Program	Location	Phone	E-mail
Guelph Transit (general)	170 Watson Road South	519-822-1811 Option 0	[email protected]
On Your Way	170 Watson Road South	519-822-1811 Option 3	[email protected]
Mobility Transit	170 Watson Road South	519-822-1811 Option 1	[email protected]
OnDemand Transit	170 Watson Road South	519-822-1811 Option 5	[email protected]

Facility	Location	Phone	E-mail
Main/Administration	100 NorfolkStreet	519-824-6220	[email protected]
Bullfrog Mall branch	380 Eramosa Road	519-829-4401	[email protected]
Scottsdale Centre branch	650 Scottsdale Drive	519-829-4402	[email protected]
West End branch	21 Imperial Road South	519-829-4403	[email protected]
Westminster Square branch	100-31 Farley Drive	519-829-4404	[email protected]
East Side branch	1 Starwood Drive.	519-829-4405	[email protected]

Facility	Location	Phone	E-mail
Guelph Civic Museum	52 Norfolk Street	519-836-1221	[email protected]
McCrae House	108 Water Street	519-836-1482	[email protected]
River Run Centre	35 Woolwich Street	519-837-5662 519-763-3000 (Box Office)	[email protected]
Sleeman Centre	50 Woolwich Street	519-822-4900	[email protected]
Tourism	City Hall	519-837-1335	[email protected]

Department	Location	Phone	E-mail
CAO’s Office	City Hall	519-837-5602	[email protected]
Legal and Realty Services	City Hall	519-837-5637	[email protected]

Service/Department	Location	Phone	E-mail
Human Resources	City Hall	519-837-5601	[email protected]
Job applications	City Hall	519-837-5601	[email protected]
Corporate Communications	City Hall	519-822-1260	[email protected]
Court Services	59 Carden Street	519-826-0762	[email protected] [email protected]
Information Technology	City Hall	519-822-1260 extension 2499	[email protected]

Department	Location	Phone	E-mail
Mayor’s Office	City Hall	519-837-5643	[email protected]

Visit the City Council section for contact information

Service/Department	Location	Phone	E-mail
Building Services	City Hall	519-837-5615	[email protected]
Business Development and Enterprise	City Hall	519-837-5600	[email protected]
Economic Development	City Hall	519-837-5600	[email protected]
Engineering Services	City Hall	519-837-5604	[email protected]
Planning Services	City Hall	519-837-5616	[email protected]
Solid Waste Resources (Waste Resource Innovation Centre)	110 Dunlop Drive	519-767-0598	[email protected]
Traffic Investigations	City Hall	519-837-5604	[email protected]
Parking permits	City Hall	519-822-1260 press 0	[email protected]
Wastewater Services	530 Wellington Street	519-837-5629	[email protected]
Water Services	29 Waterworks Place	Monday to Friday 8 a.m.-4 p.m. 519-837-5627	[email protected]

Service/Department	Location	Phone	E-mail
Corporate and Community Safety (parking violations, bylaw enforcement etc,)	City Hall	519-837-2529	Report a problem online
Road and sidewalk maintenance, snow removal, broken traffic signs or signals.	45 Municipal Street	519-837-5628	Report a problem online

Service/Department	Location	Phone	E-mail
Accounts Payable	City Hall	519-822-1260 extension 2408	[email protected]
Accounts Receivable	City Hall	519-822-1260 extension 4175	[email protected]
Administration	City Hall	519-837-5610	[email protected]
Procurement and Risk Management	City Hall	519-837-5610	[email protected]
Revenue and Treasury	City Hall	519-822-1260 extension 5605	[email protected]

Service/Department	Location	Phone	E-mail
Community Energy	City Hall	519-822-1260 extension 2079	[email protected]
Downtown Renewal	City Hall	519-822-1260 extension 2475	[email protected]

Service/Department	Location	Phone	E-mail
Emergency	Not applicable	911	Not applicable
Fire Services	50 Wyndham Street South	519-824-3232	[email protected]
Paramedic Administration	160 Clair Road West	519-822-1260 extension 2880	[email protected]
Police Administration	15 Wyndham Street South	519-824-1212	Email list