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Contact us

Need to contact the City but not sure where to start?

ServiceGuelph | 519-822-1260 | [email protected]

Guelph City Hall

1 Carden Street
Guelph, Ontario
N1H 3A1


519-822-1260
TTY 519-826-9771
[email protected]

Emergency after-hours contact number for City services 519-822-1260 extension 9

Hours of operation

Phone (general customer service)
Monday to Friday
8:30 a.m. to 4:30 p.m.

In person (ServiceGuelph)
Monday to Friday
8:30 a.m. to 4 p.m.

General inquiries are best directed to departments whose contact info is listed below.

Please consider using the mail slot at the front of City Hall or online services at guelph.ca.

Offices are closed on all statutory holidays, Easter Monday, John Galt Day (Civic Holiday), and Remembrance Day.

City Hall contacts

Department/FacilityLocationPhoneE-mail
ServiceGuelphCity Hall, 1 Carden Street519-822-1260[email protected]
Clerk’s OfficeCity Hall, 1 Carden Street519-837-5603[email protected]

Recreation

FacilityLocationPhoneE-mail
Centennial Park Arena373-377 College Avenue West519-837-5699[email protected]
Evergreen Seniors Centre683 Woolwich Street519-823-1291[email protected]
Exhibition Park Arena70 Division Street519-837-5699[email protected]
Victoria Road
Community Centre
151 Victoria Road North519-837-5699[email protected]
West End Community Centre21 Imperial Road South519-837-5699[email protected]

Guelph Transit

Department/ProgramLocationPhoneE-mail
Guelph Transit (general)170 Watson Road South519-822-1811
Option 0
[email protected]
On Your Way170 Watson Road South519-822-1811
Option 3
[email protected]
Mobility Transit170 Watson Road South519-822-1811
Option 1
[email protected]
OnDemand Transit170 Watson Road South519-822-1811
Option 5
[email protected]

Guelph Public Library

FacilityLocationPhoneE-mail
Main/Administration100 NorfolkStreet519-824-6220[email protected]
Bullfrog Mall branch380 Eramosa Road519-829-4401[email protected]
Scottsdale Centre branch650 Scottsdale Drive519-829-4402[email protected]
West End branch21 Imperial Road South519-829-4403[email protected]
Westminster Square branch100-31 Farley Drive519-829-4404[email protected]
East Side branch1 Starwood Drive.519-829-4405[email protected]

Arts and culture

FacilityLocationPhoneE-mail
Guelph Civic Museum52 Norfolk Street519-836-1221[email protected]
McCrae House108 Water Street519-836-1482[email protected]
River Run Centre35 Woolwich Street519-837-5662
519-763-3000
(Box Office)
[email protected]
Sleeman Centre50 Woolwich Street519-822-4900[email protected]
TourismCity Hall519-837-1335[email protected]

Corporate administration

DepartmentLocationPhoneE-mail
CAO’s OfficeCity Hall519-837-5602[email protected]
Legal and Realty ServicesCity Hall519-837-5637[email protected]

Corporate services

Service/DepartmentLocationPhoneE-mail
Human ResourcesCity Hall519-837-5601[email protected]
Job applicationsCity Hall519-837-5601[email protected]
Corporate CommunicationsCity Hall519-822-1260[email protected]
Court Services59 Carden Street519-826-0762[email protected]
[email protected]
Information TechnologyCity Hall519-822-1260 extension 2499[email protected]

Mayor’s Office

DepartmentLocationPhoneE-mail
Mayor’s OfficeCity Hall519-837-5643[email protected]

Councillors

Visit the City Council section for contact information

Infrastructure, Development and Environment

Service/DepartmentLocationPhoneE-mail
Building ServicesCity Hall519-837-5615[email protected]
Business Development and EnterpriseCity Hall519-837-5600[email protected]
Economic DevelopmentCity Hall519-837-5600[email protected]
Engineering ServicesCity Hall519-837-5604[email protected]
Planning ServicesCity Hall519-837-5616[email protected]
Solid Waste Resources
(Waste Resource Innovation Centre)
110 Dunlop Drive519-767-0598[email protected]
Traffic InvestigationsCity Hall519-837-5604[email protected]
Parking permitsCity Hall519-822-1260 press 0[email protected]
Wastewater Services530 Wellington Street519-837-5629[email protected]
Water Services29 Waterworks PlaceMonday to Friday
8 a.m.-4 p.m.
519-837-5627
[email protected]

Operations

Service/DepartmentLocationPhoneE-mail
Corporate and Community Safety (parking violations, bylaw enforcement etc,)City Hall519-837-2529Report a problem online
Road and sidewalk maintenance, snow removal, broken traffic signs or signals.45 Municipal Street519-837-5628Report a problem online

Finance

Service/DepartmentLocationPhoneE-mail
Accounts PayableCity Hall519-822-1260 extension 2408[email protected]
Accounts ReceivableCity Hall519-822-1260 extension 4175[email protected]
AdministrationCity Hall519-837-5610[email protected]
Procurement and Risk ManagementCity Hall519-837-5610[email protected]
Revenue and TreasuryCity Hall519-822-1260 extension 5605[email protected]

Enterprise services

Service/DepartmentLocationPhoneE-mail
Community EnergyCity Hall519-822-1260
extension 2079
[email protected]
Downtown RenewalCity Hall519-822-1260
extension 2475
[email protected]

Police, fire and emergency services

Service/DepartmentLocationPhoneE-mail
EmergencyNot applicable911Not applicable
Fire Services50 Wyndham Street South519-824-3232[email protected]
Paramedic Administration160 Clair Road West519-822-1260 extension 2880[email protected]
Police Administration15 Wyndham Street South519-824-1212Email list