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ServiceGuelph | 519-822-1260 | info@guelph.ca

Guelph City Hall

1 Carden Street
Guelph, Ontario
N1H 3A1

Social media accounts

519-822-1260
TTY 519-826-9771
Emergency after-hours contact number for City services 519-822-1260 extension 9

Hours of operation

Regular hours
Monday to Friday
8:30 a.m. to 4:30 p.m.
Summer hours (July and August)
Monday to Friday
8:30 a.m. to 4 p.m.

Offices are closed on all statutory holidays and Remembrance Day.

General inquiries are best directed to departments whose contact info is listed below or search for a specific employee using our employee directory.

City department and facilities

City Hall contacts
Department/Facility Location Phone E-mail
ServiceGuelph City Hall 519-822-1260 info@guelph.ca
Clerk’s Office City Hall 519-837-5603 clerks@guelph.ca
Parks and recreation facilities
Facility Location Phone E-mail
Centennial Park Arena 373-377 College Avenue West 519-837-5623 facilitybooking@guelph.ca
Centennial Pool 289 College Avenue West 519-837-5620 facilitybooking@guelph.ca
Evergreen Seniors Centre 683 Woolwich Street 519-823-1291 evergreen@guelph.ca
Exhibition Park Arena 70 Division Street 519-837-5624 facilitybooking@guelph.ca
Victoria Road
Community Centre
151 Victoria Road North 519-837-5621 facilitybooking@guelph.ca
West End Community Centre 21 Imperial Road South 519-837-5657 facilitybooking@guelph.ca
Guelph transit
Department Location Phone E-mail
Guelph Transit 170 Watson Road 519-822-1811 transit@guelph.ca
Guelph library
Facility Location Phone E-mail
Main/Administration 100 NorfolkStreet 519-824-6220 askus@guelphpl.ca
Bullfrog Mall branch 380 Eramosa Road 519-829-4401
Scottsdale Centre branch 650 Scottsdale Drive 519-829-4402
West End branch 21 Imperial Road South 519-829-4403
Westminster Square branch 100-31 Farley Drive 519-829-4404
East Side branch 1 Starwood Drive. 519-829-4405
Arts and culture
Facility Location Phone E-mail
Guelph Civic Museum 52 Norfolk Street 519-836-1221 museum@guelph.ca
McCrae House 108 Water Street 519-836-1482 museum@guelph.ca
River Run Centre 35 Woolwich Street 519-837-5662
519-763-3000
(Box Office)
info@riverrun.ca
Sleeman Centre 50 Woolwich Street 519-822-4900 fanexperience@guelph.ca
Tourism City Hall 519-837-1335 visit@guelph.ca
Corporate administration
Department Location Phone E-mail
CAO‘s Office City Hall 519-837-5602 cao@guelph.ca
Legal and Realty Services City Hall 519-837-5637 legal@guelph.ca
Corporate services
Service/Department Location Phone E-mail
Human Resources City Hall 519-837-5601 hr@guelph.ca
Job applications City Hall 519-837-5601 careers@guelph.ca
Corporate Communications City Hall 519-822-1260 communications@guelph.ca
Court Services 59 Carden Street 519-826-0762 courtservices@guelph.ca
prosecutions@guelph.ca
Information Technology City Hall 519-822-1260 extension 2499 2499@guelph.ca
Mayor
Department Location Phone E-mail
Mayor’s Office City Hall 519-837-5643 mayor@guelph.ca
Councillors

Visit the City Council section for contact information

Infrastructure and Development
Service/Department Location Phone E-mail
Building Services City Hall 519-837-5615 building@guelph.ca
Engineering Services City Hall 519-837-5604 engineering@guelph.ca
Traffic Investigations and Parking City Hall 519-837-5604 traffic@guelph.ca
parking@guelph.ca
Planning Services City Hall 519-837-5616 planning@guelph.ca
Solid Waste Resources
(Waste Resource Innovation Centre)
110 Dunlop Drive 519-767-0598 waste@guelph.ca
Wastewater Services 530 Wellington Street 519-837-5629 wastewater@guelph.ca
Water Services 29 Waterworks Place Monday to Friday
8 a.m.-4 p.m.
519-837-5627
After-hours emergencies
1-866-630-9242
waterservices@guelph.ca
Operations
Service/Department Location Phone E-mail
Bylaw Enforcement, Licensing and Security Division City Hall 519-837-2529
Roadway, Sidewalk
and Boulevard Maintenance
(winter control), Traffic Field Operations
(signs and signals)
45 Municipal Street 519-837-5628 operations@guelph.ca
Finance
Service/Department Location Phone E-mail
Accounts Payable City Hall 519-822-1260
extension 2408
accountspayable@guelph.ca
Administration City Hall 519-837-5610 finance@guelph.ca
Procurement and
Risk Management
City Hall 519-837-5610 purchasing@guelph.ca
Taxation and Revenue City Hall 519-837-5605 tax@guelph.ca
Enterprise services
Service/Department Location Phone E-mail
Community Energy City Hall 519-822-1260
extension 2079
energy@guelph.ca
Downtown Renewal City Hall 519-822-1260
extension 2475
downtown@guelph.ca
Economic Development City Hall 519-837-5600 bizinfo@guelph.ca
Police, fire and emergency services
Service/Department Location Phone E-mail
Emergency 911
Fire and EMS Administration 50 Wyndham Street South 519-824-3232 fire@guelph.ca
Police Administration 15 Wyndham Street South 519-824-1212 Email list

Who does what?

Item Contact Email Telephone
Adult School Crossing Guards Engineering engineering@guelph.ca 519-837-5604
Advertising on Norfolk Street pedestrian bridge Building Services building@guelph.ca 519-837-5615
Audible/Accessible Pedestrian Signals Engineering engineering@guelph.ca 519-837-5604
Capital Construction Projects Engineering engineering@guelph.ca 519-837-5604
Downtown Waste Collection Downtown Operations operations@guelph.ca 519-822-1260 extension 2888
Dumpsters on roadways Engineering engineering@guelph.ca 519-837-5604
Intersection Pedestrian Signals Engineering engineering@guelph.ca 519-837-5604
Loose leaf collection Operations operations@guelph.ca 519-837-5628
Monthly Transit Passes Transit Services transit@guelph.ca 519-822-1811
On-street parking (requests to remove/add/amend) Engineering engineering@guelph.ca 519-837-5604
Oversize Load Permits Engineering engineering@guelph.ca 519-837-5604
Parking Enforcement/Overnight Exemptions Bylaw bylaw@guelph.ca 519-837-2529
Parking meter bag rentals Engineering engineering@guelph.ca 519-837-5604
Parking meter malfunctions Operations operations@guelph.ca 519-837-5628
Parking Ticket (Infraction) Queries Bylaw bylaw@guelph.ca 519-837-2529
Parking passes/monthly permits Engineering engineering@guelph.ca 519-837-5604
Patio/Cafe applications/guidelines Realty Services legal@guelph.ca 519-822-1260
x 2416
Public Loading Zones Engineering engineering@guelph.ca 519-837-5604
Road Closures (detours) Operations operations@guelph.ca 519-837-5628
Road painting Operations operations@guelph.ca 519-837-5628
Road painting design Engineering engineering@guelph.ca 519-837-5604
School Crossing Locations Engineering engineering@guelph.ca 519-837-5604
School Kiss N’ Ride Zones Engineering engineering@guelph.ca 519-837-5604
Sight Obstructions on private property Building Services building@guelph.ca 519-837-5615
Sight Obstructions on right-of-way Engineering engineering@guelph.ca 519-837-5604
Sign installation & maintenance Operations operations@guelph.ca 519-837-5628
Signal Malfunction: Intersection on flash, bulb burn out Engineering engineering@guelph.ca 519-837-5604
Signal Timing on Hanlon Expressway, also Highways 6&7 outside of City limits Ministry of Transportation of Ontario Website 1-519-873-4100 (London)
Signal timing on Wellington County Roads County of Wellington Website 519-837-2600
Snow removal Operations operations@guelph.ca 519-837-5628
Special Events Recreation and Parks specialevents@guelph.ca 519-837-5678
Special Events (on roadways/sidwalks)/Street Parties Engineering engineering@guelph.ca 519-837-5604
Speed limits-changes Engineering engineering@guelph.ca 519-837-5604
Speed limits-enforcement Guelph Police Service Website 519-824-1212
Student Safety Patrols Guelph Police Services Website 519-824-1212
Subdivision developments Engineering engineering@guelph.ca 519-837-5604
Traffic By-laws Engineering engineering@guelph.ca 519-837-5604
Traffic Calming Engineering engineering@guelph.ca 519-837-5604
Traffic Signal Timing/Design Engineering engineering@guelph.ca 519-837-5604
Traffic Volume Collection Engineering engineering@guelph.ca 519-837-5604
Trails Parks and Forestry info@guelph.ca 519-837-5626
Transit Routes Transit Services transit@guelph.ca 519-822-1811
Transit Stop locations Transit Services transit@guelph.ca 519-822-1811