On this page
Is there a fee for ambulance service?
The hospital that you were transported to, will bill you an ambulance co-payment charge. This is payable to the hospital. This co-payment is $45 for ambulance services rendered. This is a charge set by Ministry of Health and Long-Term-Care. For more information visit the Ministry’s website.
How do I request an ambulance call report?
If you would like to request a copy of your own ambulance call report, please complete the Access/Correction Request form. Hard copies of this form are available for pick up from the ServiceGuelph counter in City Hall (1 Carden Street).
If you are a law firm or insurance company, please send a letter on company letterhead with the details of your request and a signed authorization from the patient.
There is a $5.00 fee to submit a request and the following submission options are available:
- Credit card over the phone. Payments are processed by our ServiceGuelph customer service representatives. If you would like to use this option, please email your completed request form/letter to [email protected] and advise that you would like to pay by credit card.
- In person at City Hall (1 Carden Street). Cash, debit, credit, and cheque are accepted.
- Mail your request form/letter and a cheque for $5.00 made payable to the City of Guelph to the following address:
Attention: City Clerk’s Office/FOI
1 Carden Street
Guelph, ON N1H 3A1
We start processing a request after both the request and fee have been received, and it typically takes up to 30 days to complete a request.
What is an offload delay?
An offload delay is a situation that occurs due to limited beds available at the hospital, so patients remain on paramedic stretchers.
How do I become a paramedic?
Visit our web tab here to learn more about the required skills, qualification and education required to be a paramedic. In addition, check for current and/or future employment opportunities.
What area does Guelph-Wellington Paramedic Service cover?
All of Wellington County and the City of Guelph
What is the Community Paramedicine Program?
The Community Paramedicine program is a nonemergency program with the goal to increase access to health and community services that would better support individuals in need. All together, this program aims in reducing the 911 dependency and number of visits to the hospital and emergency room.
This program includes scheduled check ups, health assessments and in home safety assessments by certified Guelph-Wellington Paramedics.
More information about the Community Paramedicine Program.
When driving and an ambulance is approaching with its emergency lights and/or sirens on, what should I do?
In the situation that you see an emergency vehicle approaching react quickly but calmy. Use your signals to alert others that you will be pulling over.
You will want to stop your vehicle, if it is safe to do so, and move to the right-hand lane out of the way of the approaching ambulance. Do not move onto the shoulder of a roadway as emergency vehicles may choose to travel on it to avoid vehicles and or blockages.
For more information please visit Ontario.ca > Dealing with particular situations.