Frequently asked questions

Paramedics standing in front a lake

General questions about Guelph-Wellington Paramedic Service

The hospital that you were transported to, will bill you an ambulance co-payment charge. This is payable to the hospital.  This co-payment is $45 for ambulance services rendered. This is a charge set by Ministry of Health and Long-Term-Care. For more information visit the Ministry’s website.

We are responsible for the safe storage and proper release of all personal health information in accordance with the Personal Health Information Protection Act. If you require information regarding a patient or an ambulance call report, email [email protected] or call 519-822-1260 extension 2605.

An offload delay is a situation that occurs due to limited beds available at the hospital, so patients remain on paramedic stretchers.

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Whether in person or by mail:

Guelph-Wellington Paramedic Service

Administrative Offices

160 Clair Road West, Guelph, ON N1L 1G1

Monday to Friday, 8:30 a.m. to 4:30 p.m.


Or you can post your thank you messages and stories of your experience with GWPS by tagging @gwparamedic on Twitter and Instagram

Visit our web tab here to learn more about the required skills, qualification and education required to be a paramedic. In addition, check for current and/or future employment opportunities.

All of Wellington County and the City of Guelph

The Community Paramedicine program is a nonemergency program with the goal to increase access to health and community services that would better support individuals in need. All together, this program aims in reducing the 911 dependency  and number of visits to the hospital and emergency room.

This program includes scheduled check ups, health assessments and in home safety assessments by certified Guelph-Wellington Paramedics.

More information please refer to:

community paramedicine Program


In the situation that you see an emergency vehicle approaching react quickly but calmy. Use your signals to alert others that you will be pulling over.

You will want to stop your vehicle, if it is safe to do so, and move to the right-hand lane out of the way of the approaching ambulance.  Do not move onto the shoulder of a roadway as emergency vehicles may choose to travel on it to avoid vehicles and or blockages.

For more information please visit: