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Your paramedic services
When someone calls 911 for a medical emergency, Guelph-Wellington paramedics assess, may treat, and may transport the patient via ambulance to a hospital emergency department.Guelph-Wellington Paramedic Service provides this service in an efficient manner within legislation and Ontario Ministry of Health and Long-Term Care standards and is inclusive of call mitigations strategies.
Our commitment to you
Guelph-Wellington Paramedic Service is dedicated to providing compassionate quality ‘patient focused’ medical service with continuous improvement to the Emergency Medical Services System ensuring that the public receives the highest quality of coordinated patient care services.
Vision statement
Aligning with our corporate vision, Guelph Wellington Paramedic Service makes a difference everyday. Acting locally and globally to improve the lives of residents, the broader community providing excellence in patient care and continuously endeavour to improve patient outcomes.
Our values
- Respect: cultivating a positive environment where everyone is valuable.
- Integrity: standing up for what is important to our service.
- Responsive: staying proactive and making decisions with intention.
- Compassion: continuously supporting our team and the community we serve.
- Innovation: embracing new opportunities and pushing boundaries for the better.
- Excellence: hold ourselves accountable towards the best possible standard.
Mission
Guelph-Wellington Emergency Medical Services is committed to service excellence through:
- Promoting high standards, exemplary customer service, preparedness, continual education, and collaborative efforts with other agencies and strategic community partners
- Developing annual goals, objectives, and targets to advance our performance in terms of both regulated and unregulated impacts.
- Identifying and complying with pertinent requirements of the Ontario Ministry of Health acts, legislation, standards and policies; and all industry codes that we must adhere to.
- Requesting the necessary resources to successfully carry out our goals, objectives, and targets.
- Making personnel aware of their safety, health and environmental roles and responsibilities, providing appropriate training, and holding employees accountable for their performance and actions, including recognizing them for outstanding performance.
- Considering safety, health and environmental impacts when making policy, planning, purchasing, and operating decisions.
- Correcting identified deficiencies in a timely manner and taking appropriate steps to prevent their recurrence.
Our leadership
Stephen Dewar
Chief
Guelph-Wellington Paramedic Service
519-822-1260 extension 2805
[email protected]
Leanne Swantko
Deputy Chief
Guelph-Wellington Paramedic Service
519-822-1260 extension 2105
[email protected]
Our paramedics
Our paramedics are trained professionals who are highly skilled in all aspects of pre-hospital emergency medicine. They treat a wide variety of injuries and medical conditions, while providing supportive patient care and safe transportation to an appropriate medical facility. Guelph-Wellington Paramedic Service employs (as of August 2024) 207 full-time and part-time paramedics.
- 112 full-time paramedics
- 95 part-time paramedics
- 26 managers
Our dispatch
Ambulance dispatch is the responsibility of the Ontario Ministry of Health Care Central Ambulance Communications Centre located in Cambridge, Ontario; local paramedic services response selection is based on closest paramedic services unit response without regard for city/ county or municipality boundaries. For more information contact Dispatch at 1-800-265-2216. Pre-hospital care initiatives and medical oversight is through the Centre for Paramedic Education and Research at Hamilton Health Sciences.
| City/township | Address |
|---|---|
| Arthur | 110 Smith Street |
| Drayton | 16 Main Street |
| Fergus | 285 Queen Street |
| Guelph | 160 Clair Road West 355 Elmira Road 34 Gordon Street |
| Harriston | 122 Robertson Street South |
| Hillsburgh | 2 Station Street |
| Mount Forest | 202 Industrial Road |
| Rockwood | 5741 Wellington Road 27 |
Community Paramedicine Program
Community paramedicine is an evolving model of community-based health care in which paramedics function outside their traditional emergency response and transport. The program aims to support individuals to access collaborative resources in order to reduce dependency on 911 and possible transports to the local emergency department.
Paramedic Service Master Plan
This Master Plan addresses the incomparable challenges with unique staffing, station location and vehicle deployment solutions.