About Guelph-Wellington Paramedic Service

Your paramedic services

When someone calls 911 for a medical emergency, Guelph-Wellington paramedics assess, may treat, and may transport the patient via ambulance to a hospital emergency department.Guelph-Wellington Paramedic Service provides this service in an efficient manner within legislation and Ontario Ministry of Health and Long-Term Care standards and is inclusive of call mitigations strategies.

Guelph-Wellington Paramedic Service

Our commitment to you

Guelph-Wellington Paramedic Service is dedicated to providing compassionate quality ‘patient focused’ medical service with continuous improvement to the Emergency Medical Services System ensuring that the public receives the highest quality of coordinated patient care services.

Vision statement

Aligning with our corporate vision, Guelph Wellington Paramedic Service makes a difference everyday. Acting locally and globally to improve the lives of residents, the broader community providing excellence in patient care and continuously endeavour to improve patient outcomes.

Our values

  • Respect: cultivating a positive environment where everyone is valuable.
  • Integrity: standing up for what is important to our service.
  • Responsive: staying proactive and making decisions with intention.
  • Compassion: continuously supporting our team and the community we serve.
  • Innovation: embracing new opportunities and pushing boundaries for the better.
  • Excellence: hold ourselves accountable towards the best possible standard.


Guelph-Wellington Emergency Medical Services is committed to service excellence through:

  • Promoting high standards, exemplary customer service, preparedness, continual education, and collaborative efforts with other agencies and strategic community partners
  • Developing annual goals, objectives, and targets to advance our performance in terms of both regulated and unregulated impacts.
  • Identifying and complying with pertinent requirements of the Ontario Ministry of Health acts, legislation, standards and policies; and all industry codes that we must adhere to.
  • Requesting the necessary resources to successfully carry out our goals, objectives, and targets.
  • Making personnel aware of their safety, health and environmental roles and responsibilities, providing appropriate training, and holding employees accountable for their performance and actions, including recognizing them for outstanding performance.
  • Considering safety, health and environmental impacts when making policy, planning, purchasing, and operating decisions.
  • Correcting identified deficiencies in a timely manner and taking appropriate steps to prevent their recurrence.

Our leadership

Stephen Dewar
Guelph-Wellington Paramedic Service
519-822-1260 extension 2805
[email protected]

Leanne Swantko
Deputy Chief
Guelph-Wellington Paramedic Service
519-822-1260 extension 2105
[email protected]

Our paramedics

Our paramedics are trained professionals who are highly skilled in all aspects of pre-hospital emergency medicine. They treat a wide variety of injuries and medical conditions, while providing supportive patient care and safe transportation to an appropriate medical facility.Guelph-Wellington Paramedic Service employs (as of April 2019) 170 full- and part-time paramedics.

  • 100 full-time paramedics
  • 78 part-time paramedics
  • 24 managers

Our dispatch

Ambulance dispatch is the responsibility of the Ontario Ministry of Health Care Central Ambulance Communications Centre located in Cambridge, Ontario; local paramedic services response selection is based on closest paramedic services unit response without regard for city/ county or municipality boundaries. For more information contact Dispatch at 1-800-265-2216. Pre-hospital care initiatives and medical oversight is through the Centre for Paramedic Education and Research at Hamilton Health Sciences.

City/township Address
Arthur 110 Smith Street
Drayton 16 Main Street
Fergus 285 Queen Street
Guelph 160 Clair Road West
355 Elmira Road
34 Gordon Street
Harriston 122 Robertson Street South
Hillsburgh 2 Station Street
Mount Forest 202 Industrial Road
Rockwood 5741 Wellington Road 27

Community Paramedicine Program

Community paramedicine is an evolving model of community-based health care in which paramedics function outside their traditional emergency response and transport. The program aims to support individuals to access collaborative resources in order to reduce dependency on 911 and possible transports to the local emergency department.

Community Paramedicine

Paramedic Service Master Plan

This Master Plan addresses the incomparable challenges with unique staffing, station location and vehicle deployment solutions.

Paramedic Service Master Plan