Schedule a ride with Guelph Transit Mobility Services

To book a trip, have the following information ready:

  • Your name and registration/Client ID number
  • Date transportation is needed
  • Pickup address
  • Drop off address. Please confirm that the drop-off location is accessible prior to scheduling a ride.
  • Preferred arrival time
  • Return trip information, if required. Please plan enough time between appointments.
  • Attendant or companion information
  • What mobility device (if any) will be used
  • If a service animal is joining you

Book online

Book online or if you are using a mobile device, download and install the Guelph Transit Mobility Bus app from the App Store or Google Play.

Booking online is flexible. You can book your trip in advance or nearly on demand. In addition, you can confirm your booking, make a cancellation, and track the bus for its estimated arrival time.

Book by phone

Call dispatch at 519-822-1811 extension 2801/TTY 519-836-9771

Dispatch hours

  • Monday to Saturday: 8 a.m.–9 p.m.
  • Sunday: 8 a.m.–4 p.m.
  • Statutory holiday: Closed

You can book by phone up to seven (7) days in advance, and up to three (3) hours before the requested trip. Note: Trips are booked in the order in which they are received (i.e. first come, first served). You must speak with a dispatcher to schedule a new trip or modify a pre-booked trip.

Cancellations

To cancel a trip, have the following information ready:

  • Your name and registration/Client ID number
  • Trip date and time

You can cancel a booked trip online, using the Guelph Transit Mobility Bus app on your mobile device, or by calling the Mobility Services dispatch office at 519-822-1811 extension 2801 (voicemail available 24/7; follow the voice prompts to cancel your trip(s).

Cancel no later than three (3) hours prior to the scheduled trip time.

Cancellation Policy conditions

The policy applies to any Mobility Services passenger who exceeds one or more of the following conditions in one calendar month.

  • Maximum three of each: no-show, cancel at door, and late cancel; or
  • Maximum three combination of: no-show, cancel at door, and late cancel

No-show and Suspension Policy

A passenger, who no longer needs the pre-booked trip but regularly fails to notify the Mobility Services dispatch office or is not at the pickup location at the scheduled time, may have their mobility service suspended and/or cancelled by Guelph Transit Mobility Services.

A passenger, who regularly fails to notify no longer needs

Need transportation for a large group?

Guelph Transit can assist with the coordination of a charter service, which guarantees dedicated service for a pre-planned group booking. There is an hourly fee associated with booking this type of service on a mobility or conventional bus. A minimum of two weeks’ notice is also required. Please call 519-822-1811 or email transit@guelph.ca for more information.