On this page
If you are a registered Mobility Services user, you can book a trip by:
- Phone: Call 519-822-1811 extension 2801 or press 1
- Online: Visit book.ondemandyourway.com
- App: Download Guelph Transit On-Demand from the App Store or Google Play.
Have this information ready:
- Your name and client ID
- Pick-up and drop-off addresses
- Date and time of travel
- Return trip details (if needed)
- Mobility aid and any support person or service animal joining you
Booking Rules
- Book up to seven days in advance
- Book at least two hours before your trip
- Trips are scheduled on a first-come, first-served basis
Cancellations
- Cancel at least two hours before pick-up to avoid a late cancel or no-show.
- Call 519-822-1811 extension 3801 or use the app to cancel.
- Too many late cancels or no-shows may lead to account suspension.
Definitions:
- Late cancel: Less than two hours’ notice
- No-show: Not at the pick-up location or cancelling at the door
Need Transportation for a Large Group?
Guelph Transit can assist with the coordination of a charter service, which guarantees dedicated service for a pre-planned group booking. For more information and to complete the charter request form, visit: https://guelph.ca/living/getting-around/bus/charter-bus/
