Paying with cash
Insert coins one at a time in the coin slot until $3 is reached or insert a bill into the bill acceptor. The farebox does not accept pennies or other invalid money. As you deposit money into the farebox the screen will display the accepted amount. Note: the farebox will not return change if you insert more fare than is required. If you require a transfer request a paper transfer from the transit operator.
Using a paper transfer
Check the expiry time on your transfer to make sure it’s still valid. Hold the QR code/bar code facedown to the scanner on the top right corner of the farebox.
Paying with tickets
Insert your ticket in the ticket and bill acceptor on the left side of the farebox. If you require a transfer request a paper transfer from the transit operator. Note: Tickets will be accepted on buses until May 31, 2020. After this date customers need to visit a City facility and have the value of any leftover paper tickets added to an OnYourWay card. Exchanges will be accepted until December 31, 2020.
Paying for other passengers
Only OnYourWay fare cards loaded with a stored dollar value or rides have the option for you to pay for more than one passenger. If you have a monthly pass loaded on your card, you will not be able to pay for any other passengers.
If you pay for the other passengers by tapping the card loaded with rides or stored dollar value on the farebox, let the operator know and then tap the card the number of times to account for the number of passengers you wish to pay for. Only one transfer will be loaded on the card and you will need to request a paper transfer for the other passengers from the transit operator.
OnYourWay farebox messages
Here’s what you’ll see on the farebox:
|Valid monthly pass||Expiration date and checkmark: green screen. If tapped again with 5 minutes Passbook screen will show.|
|Stored value||Green screen showing the balance of the rides/cash.
If there is an insufficient fund it will show a red screen with ‘insufficient fund’.
|Cash||Counts cash and when the fare is paid in full, Welcome.|
If the farebox loses network connection it will default to the welcome screen when accepting fares for that period of time. The farebox will store the data during the lost network connection period, and then report it once it regains a connection.