Manage your card online

Create a new user account

  1. Click the ‘Register as a new user’ link on the log in page.
  2. The ‘Create a new account’ form will open; please fill all the fields. (Note: Use your preferred personal email address and create a password. Minimum password length is 9,
    and must contain 1 of the following: digit, special character, lower case letter, upper case letter).
  3. Click the ‘Register’ button.

Screenshot of login page

  1. Go to your inbox and find an email from [email protected] with ‘Registration’ as the subject. Click the link in the email text, it will take you to the Login page. (Check your junk inbox if you do not receive an
    email within a few minutes)
  2. Login with your email and password.
  3. The Personal Information form will be loaded. Please follow the instructions and complete the form. Make sure to fill in all the required fields. Note: If you have only one name as your full legal name, as issued on your
    government identification, please enter an * in the last name section.
  4. In order to save, you must read and agree to the terms of Collection of Personal Information. To read the terms, click ‘Collection of Personal Information’ at the bottom of the form.
  5. Click the ‘Save’ button.
  6. At this moment you should be able to add your card(s) and start using the site.

Screenshot of personal information page

 

Log in

  1. If you are have already created an account, enter your email address and password on the Log in page.
  2. If you want the device to remember your login information check the ‘Remember me?’ checkbox.
  3. Click the ‘Login’ button.

Forgot your password?

  1. Click the ‘Forgot your password?’ link on the Log in page.
  2. Once the ‘Forgot your password?’ page is loaded, type your email address and click the ‘Confirm’ button.
  3. An email with instructions on how to reset your password will be sent to you. Check your junk inbox if you do not receive an email within a few minutes.
  4. Go to your inbox and find an email from [email protected] with ‘Reset Password’ as subject. Click the link in the email text. The link will expire after 60 minutes.
  5. Type and confirm your new password.
  6. Click the ‘Reset’ button.
  7. Click the link ‘Guelph Transit Card Reloading Site’ to log in.

Register your card

Get balance protection when you register your card. If your card is ever lost or stolen, any fare loaded on it can be protected once it is reported and the card is blocked. The fare balance can be transferred to a new card. A $5.00 card fee applies
to replace your fare card. Cards that are not registered cannot be replaced or deactivated.

  1. Click the Manage Cards tab, and Click on the Register Your Card tab, then select the card you want to register from the ‘Card Number’ list.
  2. Fill in the form with the card holder’s personal information. If you want to register the card under your name, check the “Use the current user information” checkbox and the fields will be filled automatically. Make sure to fill all the
    required fields. Note: If you have only one name as your full legal name, as issued on your government identification, please enter an * in the last name section.

screenshot of manage cards tab

  1. If you agree to the terms of Collection of Personal Information, check the corresponding check box. (To read the terms press the ‘Collection of Personal Information’ link located at the bottom of the page)
  2. Click the ‘Save’ button. A dialog box will be displayed informing that the card was successfully registered.

Check your balance

  1. Click the Card Balance Tab, then select the card you want to check the balance from the ‘Card Number’ list.
  2. The balance section will show you the card balance. If you select a different card, the balance section will refresh automatically.

Screenshot of FareCard Site - personal

Card history

  1. Click the ‘Card History’ tab, then select the card you want to check the history from the ‘Card Number’ list.
  2. The ‘Card History’ table will refresh automatically.
  3. Move through the ‘Card History’ table pages using the options ‘First’, ‘Previous’, ‘Next’ and ‘Last’ located at the bottom of the grid.

Screenshot of FareCard Site - personal

Reload

    1. Click on the ‘Reload’ tab, then select the card you want to reload from the ‘Card Number’ list. The ‘Balance’ section will refresh automatically.
    2. Select the product you want to add to your card:
      • E-cash: enter the dollar amount you would like to reload. Note that this option will charge the regular $3 fare amount, as if you are paying with cash on the bus.
      • E-Rides: select a ticket product from the dropdown menu.
      • E- Pass: select the monthly pass product from the dropdown menu.
    1. Click the corresponding shopping cart icon to add the product to the ‘Shopping Cart.’

    1. To load multiple products, repeat steps 1 to 3 until you finish your product selections.
    2. Your shopping cart will display your added items and total. You can click ‘Remove” to delete one item, click the ‘Proceed to Order’ button to complete your purchase or ‘Cancel’ to empty the shopping cart.

Screenshot of FareCard Site - reload cart

    1. After pressing ‘Proceed to Order’ the following Order Confirmation page will be displayed where you can ‘Proceed to Checkout’ or ‘Cancel’ your order (your shopping cart will keep the selected products).
    2. Click the ‘Proceed to Checkout’ button, you will be redirected to an external secure payment page.

Screenshot of FareCard Site - reload configure

Auto reload

    1. Click the ‘Auto-Reload’ button, then select the card you want to set up with an auto-reload rule from the ‘Card Number’ list.
    2. Click on ‘Add New Rule’ button.

Screenshot of FareCard Site - auto reload section

    1. Choose the type of product to reload with the auto-reload rule:
        • E-Rides: Enter the number of rides you would like on your card to prompt the auto reload. Then select the number of rides that will auto-reload onto the card. (For example once there is 1 ride left on the card 10 rides will auto-reload and be charged to your credit card).

      Screenshot of FareCard Site - e-rides selection

        • Then click save rule. You will receive a confirmation message that the rule has been added successfully. If you would like to remove the rule click remove.

      Screenshot of FareCard Site - e-ride confirmation

        • E-Passes: The next month’s pass will be automatically loaded and
          your payment card will be charged five days before the end of each month.

      Screenshot of FareCard Site - e-pass selection

        • Then click save rule. You will receive a confirmation message that the rule has been added successfully. If you would like to remove the rule click remove.

      Screenshot of FareCard Site - e-ride confirmation

        • E-Cash: Enter the dollar value you would like remaining on your card to prompt the auto reload. Then enter the dollar value that will auto-reload onto the card. (For example once there is $3 left on the card $20 cash will auto-reload and be charged to your credit card).

      Screenshot of FareCard Site - e-cash selection

        • Then click save rule. You will receive a confirmation message that the rule has been added successfully. If you would like to remove the rule click remove.

      Screenshot of FareCard Site - e-cash confirmation

    2. To temporarily deactivate an auto-reload rule unselect the corresponding check box, in the ‘active’ column.
    3. Saved rules can be removed by clicking on the ‘Remove’ button in the panel of rules
    4. Only one rule can be active at a time

Screenshot of FareCard Site - rule activation

Suspend your card

  1. Click the Manage Cards tab, click on the Suspend Card tab, you can then select the card you want to suspend/activate from the ‘Card Number’ list. The actual status will be displayed in the ‘Current Status’ section.
  2. Press ‘Activate’ or ‘Suspend.’ A message box will be displayed informing that the card was successfully activated/suspended.

Add a new card to your account

Only reloadable cards can be managed online.

  1. Select “Reloadable” from the drop down menu, under ‘Card Type’.
  2. The card number is located on the back of the card above the barcode. Please type the card number in the Card Number text box.
  3. Click ‘Add Card.’

Comments

  1. Click the ‘Comments’ tab, then select the card from the ‘Card Number’ list that you would like to add a comment to.
  2. Type your comments in the text box.
  3. Click ‘Send’ to save the comment or ‘Cancel’ to remove or cancel entering the comment. All comments are sent to [email protected]