Manage Your Card Online

Create a New User Account

1. Click the Sign Up Now link on the log in page.
2. Enter your valid email address to receive a verification code to validate your account.
3. Once verified, click continue. The User Details form will open. Please fill in all the fields. (Note: Use your preferred personal email address and create a password. Minimum password length is nine characters and must contain one of the following: digit, special character, lower case letter and upper-case letter).
4. Click the Create button.

Log in

1. If you have already created an account, enter your email address and password on the login page.
2. Click the Login button.

Forgot Your Password?

1. Click the Forgot your password? link on the login page.
2. Once the Forgot your password? page is loaded, type your email address and click the Confirm button.
3. Enter your email address and click Send Verification Code. A code will be sent to the email your account is linked to. If you cannot find your code or need a new one, click Send New Code.
4. Top of Form
5. Type and confirm your new password. Click continue. Note: Minimum password length is 9 characters, and must contain 1 of the following: digit, special character, lower case letter and upper-case letter).

Register Your Card:

Get balance protection when you register your card. If your card is ever lost or stolen, any fare loaded can be transferred to a new card once it is reported.

1. Click the Manage Cards tab, and complete the required fields in the Register Card section.
2. Agree to the terms and conditions.
3. Click save.

Check Your Balance

1. Click the Balance tab, then select the card you want to check the balance from the Card Number list.
2. The balance section will show you the card balance. If you select a different card, the balance section will refresh automatically.
3. Card history is displayed under the balance tab, below the fare cap tracking. You can select the card you would like to view the history on in the drop-down menu at the top of the page, and the history displayed will update.

Reload

1. Select the card you want to reload from the drop down menu at the left of the page and then select the Reload tab. Enter the amount of E-cash you would like to load onto the card. For more information on fares, click here.
2. Click the Add to Cart button.
3. Click the Cart button and review the displayed information is correct and confirm the amount to be loaded. Then click the Checkout button and then the Confirm button to proceed to the checkout process. You can cancel and close the cart if you need to go back and make adjustments.
4. You will be redirected to an external secure payment page.

Manage Your Card

Add a new card to your account:

1. Click the +Add a new card button. 
2. Enter the card number as it read on the back of your OnYourWay card, located on the back of the card above the barcode.
3. Click Add.

Other actions:

Suspend: Select the card you would like to suspend from the drop-down menu at the top left corner of the page. Then select the Manage Card tab. Click the Suspend Card button.  Review the information is correct and select the Confirm button to proceed with suspending the card.

Activate: Select the card you would like to suspend from the drop-down menu at the top left corner of the page. Then select the Manage Card tab. Click the Activate button.  Review the information is correct and select the Confirm button to proceed with activating the card.

Remove: Select the card you would like to remove from your account from the drop-down menu at the top left corner of the page. Then select the Manage Card tab. Click the red Remove Card button. Review the information is correct and select the green Confirm button to proceed with activating the card.

Comment: Type your comments in the text box. Click Submit to save the comment or Cancel to remove or cancel entering the comment. All comments are sent to [email protected]

Collection of Information

We collect personal information to manage your Guelph Transit OnYourWay fare card account. The City uses a third-party provider, Payment in Motion Inc., to run the fare system.

When you use your account or fare card, information like your transactions and travel times may be collected. Creating an account and registering a fare card is optional, you can still ride without it.

This information is collected under provincial law (MFIPPA and the Municipal Act, 2001).

Questions?

Contact 519-822-1260 ext. 2349 or [email protected].