On this page
What are your hours of service?
Administration office
- Phone (general customer service): Monday to Friday, 8 a.m. to 4 p.m.
- In person (administration office): Monday to Friday, 8:30 a.m. to 4 p.m. Closed on all statutory and civic holidays.
Bus service
- Monday to Friday (5:45 a.m. – 12:15 a.m.): buses operate on a 20 or 30-minute service schedule, except Route 99 Mainline.
- Saturday (5:45 a.m. to 12:45 a.m.): buses operate on a 30-minute service schedule, except Route 99 Mainline.
- Sunday (9:15 a.m. to 6:45 p.m.): buses operate on a 30 minute service schedule, except Route 99 Mainline, which operates on a 15 or 30 minute service schedule from 7:15 a.m. to 10:15 p.m.
- Holiday On-Demand Service: All bus stops throughout the city become on-demand stops for direct booking from 9:15 am to 6:45pm. (except those within the 99 Mainline, which runs every 30 minutes).
Statutory holidays: New Years Day, Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, and Christmas Day
Exceptions: John Galt Day, and Boxing Day buses operate on Sunday Service schedule, and Christmas Eve buses operate on regular service ending at 7pm.
How do I pay to ride Guelph Transit?
Passengers are required to pay a fare when they take Guelph Transit. Fare can be cash, a valid OnYourWay fare card loaded with fares, or a valid transfer. Detailed program information and the current fare structure can be found on the fares and passes page.
Is fare different for post-secondary students?
We have U-Pass programs with both the University of Guelph and Conestoga College – Guelph Campus. Learn more about U-Pass programs, here.
Where can I buy an OnYourWay fare card?
OnYourWay cards can be reloaded online, but to obtain a card you must visit a select retailer or contact Guelph Transit by phone or email.
[email protected]
519-822-1811
What are your rules and guidelines?
All rules and guidelines for Guelph Transit riders can be found here.
Do you have a “lost and found” area?
All items found on Guelph Transit vehicles are turned in to the Administration Office. Please email [email protected] or call 519-822-1811 to confirm if your lost item has been returned. Guelph Transit is not responsible for lost or stolen articles. Lost items will be held for one week, but lost purses, wallets, keys, electronic devices and other items of worth, excluding bicycles, are forwarded to the city’s Bylaw Compliance and Security Division at the end of each week.
University of Guelph Student cards that are found by Guelph Transit are sent to the Campus Card Office and can be picked up there.
Can I transfer from one bus to another?
Passengers can transfer routes at any point where two routes connect. Passengers must request a transfer when they first board the bus if they require a transfer to continue along their route. When boarding a bus with a transfer, passengers must present the transfer to the driver unfolded and date-side up for inspection. Transfers must NOT be placed in the fare box.
This transfer is valid for 90 minutes from time of issue and is valid as part of one continuous trip from origin to destination. Please retain your transfer if you need to travel on multiple buses to arrive at your destination. Transfers are valid for stopovers or layovers within the 90 minute time period. Passengers must present their transfer to the operator upon entry.
Who do I contact in the event of a fare or transfer dispute?
In the event of a fare or transfer dispute, passengers are requested to pay the proper fare and then contact Guelph Transit:
170 Watson Road South
Guelph, Ontario N1L 1C1
Telephone: 519-822-1811
TTY: 519-826-9771
Fax: 519-822-1322
[email protected]
You will be required to provide the date, time, route, and vehicle number.
How can I find out which bus route will get me to my destination the quickest?
View the route schedules, plan your trip with Google Transit, download Transit app, or call Guelph Transit at 519-822-1811.
When should I be at a bus stop?
Please arrive at your stop at least five minutes prior to the scheduled arrival times to ensure that you catch your bus. If your bus stop services more than one bus, please clearly indicate to the bus operator as he/she approaches your stop that you wish to board the bus.
How can I report an issue at a bus stop? (Ex. Graffiti, broken glass, excess garbage)
Email [email protected] with details such a as date time and type of maintenance required.
How long does it take for snow to be removed from my bus stop?
It usually takes five days on average after a snow event ends to completely clear the entire city sidewalk and bus stop inventory.
Can I be dropped off at a location other than the designated bus stops when travelling in the evening?
In the evening, Guelph Transit’s Request Stop program allows you to exit the bus at locations along the route other than the regular bus stops. Simply notify the bus operator at least one stop ahead of where you wish to get off the bus. Providing it is safe to stop, the operator will let you off as close to your request as possible. Request Stops are available daily after 6:45 p.m.
How do I give a compliment or report a concern to Guelph Transit?
We invite opportunities to hear feedback about our staff or service. Please share your experiences, here.
Does Guelph Transit provide low-floor bus service?
Guelph Transit’s full fleet is equipped with low-floor vehicles and provides fully accessible service to all bus routes operating in the City of Guelph. These vehicles are designed to assist in accommodating customers who use mobility aids such as wheelchairs, scooters, or walkers.
Can I bring my guide dog or service animal on Guelph Transit?
Guide dogs and service animals are permitted on Guelph Transit. When it cannot easily or clearly be seen that the animal is a service animal, a document from a regulated health professional confirming that the person requires the animal for reasons relating to their disability must be presented to the driver when boarding a Guelph Transit vehicle.
All other pets must be secured in a small pet carrier that can fit between the seats.
List of regulated health professionals authorized to issue a service animal letter:
- A member of the College of Audiologists and Speech-Language Pathologists of Ontario.
- A member of the College of Chiropractors of Ontario.
- A member of the College of Nurses of Ontario.
- A member of the College of Occupational Therapists of Ontario.
- A member of the College of Optometrists of Ontario.
- A member of the College of Physicians and Surgeons of Ontario.
- A member of the College of Physiotherapists of Ontario.
- A member of the College of Psychologists of Ontario.
- A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario.
Can I pay for another person using my OnYourWay card?
Everyone needs their own card. You can not pay for others using your OnYourWay Fare card or the OnYourWay app.
Does Guelph Transit provide a specialized transit service?
Guelph Transit Mobility Service provides service from accessible door to accessible door within the City of Guelph. Mobility Service provides service from 5:45 a.m. to 12:15 a.m. Monday to Saturday, and from 9:15 a.m. to 6:45 p.m. on Sundays. Dispatch and trip-booking services are available on weekdays from 8 a.m. to 9: p.m. and from 10 a.m. to 4 p.m. on Sundays.
I am driving my own vehicle; do I have to yield the right of way to a bus?
Yield to Bus is a new provincial law designed to improve transit flow and make transit service more reliable and efficient. The new law requires drivers to yield the right-of-way to buses leaving bus bays to merge with the traffic.
Can I take a tour of Guelph Transit?
Tours of Guelph Transit are not available because of health and safety policies at the facility.
Can I advertise on Guelph Transit buses, shelters, or benches?
Guelph Transit is in the business of moving people — residents, employees and visitors— across the city. Let your ad placement do the talking. Become a part of everyday routines with our highly visible advertising spaces. These options offer optimal exposure while blending into the lives of daily drivers, passengers, cyclists and pedestrians.
Learn more about how to advertise with Guelph Transit.
Can I rent a Guelph Transit Bus?
Yes! We rent buses for various occasions like weddings, school events, business meetings and other events. Visit this page for more information.
How can I learn more about electric buses?
The City of Guelph is committed to reducing its carbon footprint and building a more sustainable community. We are proud to add electric buses to our fleet.
Learn more about electric buses.
What services are available at Guelph Central Station?
Guelph Transit, GO trains and buses operate at Guelph Central Station. VIA trains operate out of the VIA station.
Where do I find information on platform locations?
Refer to information about platform locations at Guelph Central Station and University Centre.
What are Guelph Transit’s plans for the future?
The Guelph Transit Future Ready Action Plan delivers a more competitive, convenient and reliable transit system that meets the community’s needs today and beyond, over the next decade. It moves us closer to meeting goals set out in the City’s Strategic Plan by improving connectivity of the whole transportation system—making it easy for people to travel within city limits.
How can I learn more about Guelph Transit?
We have a ton of online resources to help you. You can start with this page, or contact us for more information.
For more information:
519-822-1811
[email protected]
TTY: 519-826-9771
Fax: 519-822-1322