Outside the downtown, the City collects waste from small mixed-use buildings and institutional properties. If you are a business, residential, institutional, or mixed-use property located in the downtown collection area, please visit our downtown waste collection page instead of this page.
The City collects waste from businesses (excluding downtown businesses) that are small mixed-use buildings and institutional properties.
Part of the recently approved scope of work was to establish the service levels for the Industrial, Commercial, and Institutional (ICI) sector. The City engaged with the community over the course of this project, and based on that work, staff recommended changes to the waste collection service level for the ICI sector. Council approved staff’s recommendations on April 25, 2022.
The decision to change the service levels for the ICI sector was based on a need to provide equitable service throughout the city and was reviewed alongside the Service Rationalization Review that staff conducted during the development of the Solid Waste Management Master Plan.
Additionally, the Government of Ontario’s new Blue Box Regulation will transition the City’s recycling collection to a Producer-operated system in 2025 which will not service ICI properties.
As of March 1, 2023, the following ICI customers may continue to receive waste collection service from the City, if they meet the new requirements:
Small mixed-use buildings
A small mixed-use building is a building containing six or less units with at least one residential dwelling unit and at least one non-residential use (e.g., a business). To be eligible for waste collection by the City, the following criteria must be met:
- The property is located on a residential collection route;
- Waste is separated into the three streams (organics, recyclables and garbage);
- Each residential dwelling unit may receive up to one set of waste carts (240L grey and 360L blue biweekly collection and 80L green weekly collection);, and
- Each non-residential unit must request permission from the property owner to share the carts provided to a residential unit.
For an institutional property (e.g., place of worship, not-for-profit community centre), the eligibility criteria states that:
- The property is located on a residential collection route,
- Waste is separated into the three streams (organics, recyclables and garbage), and
- The institutional property may receive one set of waste carts (240L grey and 360L blue biweekly collection and 80L green weekly collection).
Applications for eligible customers
If your business meets the eligibility requirements noted above, here’s how to get started:
- Submit a Waste Management Plan and Source Separation Commitment to [email protected] for approval
Once the City approves your application, you are required to:
- Enter into a Waste Collection Service Agreement with the City and meet all agreement requirements (e.g., insurance)
- Distribute a letter and promotional and educational materials about three stream sorting to residents, tenants, occupants and/or owners
- Sort waste into three streams (organics, recyclables and garbage)
Alternative waste collection arrangements
If your business is unable to meet the eligibility criteria, or if you require waste collection beyond the level of service the City can provide, you will need to seek alternative waste collection arrangements through private contracts.
- Waste Management By-law
- Waste Management Plan and Source Separation Commitment for small mixed-use buildings and institutional properties
- City Waste Collection Service Agreement for small mixed-use buildings and institutional properties
- Sorting poster (8.5 x 11)
- Sorting printout for residents, tenants, occupants and/or owners
For more information
Solid Waste Resources