Passengers are required to pay a fare when they take Guelph Transit. Fare can be cash, a valid bus ticket, a valid bus pass or a valid transfer.
Guelph Transit offers many fare programs to passengers, including monthly passes, day passes, tickets, and a subsidized bus pass program. Guelph Transit will not replace lost or stolen tickets, day passes or monthly passes. Tickets, day passes and monthly passes are non-refundable. Day passes and monthly passes are non-transferrable.
Guelph Transit routes and schedules are subject to change without notice and services may be temporarily disrupted due to unforeseen circumstances. Where possible, changes will be posted in advance to notify passengers of the adjusted hours and service levels. These changes are taken into account when calculating Guelph Transit’s fare structure. Discount, adjustments, extensions and refunds will not be issued as a result of closures or service disruptions.
Guelph Transit fares – effective January 1, 2016
|2016 Fare structure||Cash||Single tickets||10 tickets||Day pass||Monthly pass||Affordable bus pass|
Guelph Transit vendors are permitted to sell individual tickets at the prices designated above. Single ticket sales are the choice of each vendor, so please contact your nearest vendor to find out if they do so.
About tickets and passes
Guelph Transit monthly buses passes can be used as a non-refundable tax credit. Keep your monthly passes for tax time; you may be eligible to receive a tax credit on your personal income tax return.
- Youth tickets/passes – to be eligible, passengers must be between five years and 17 years old, or those age 18 and older must be in full-time attendance at high school; a valid high-school student card must be shown upon request. Students attending college or university are not eligible to use Youth tickets or passes
- Adult tickets/passes are for passengers who are age 18 to 64
- Senior tickets/passes are for passengers age 65 years of age or older. Government-issued ID must be shown upon request
- Children under five ride FREE
- Day Passes – provides unlimited one-day travel on Guelph Transit and is valid for groups on Saturdays and Sundays
- Visually impaired riders registered with the CNIB ride FREE; riders must present a CNIB registration card when boarding the bus
- Personal Assistant for Leisure Activities (PAL) Card
- Mobility service is available by application only;
- Annual Transit and Parking Pass Program for Veterans
- Affordable Bus Pass
- Guelph Transit and GO Fare integration
- Monthly swipe pass program
- Special event fare
Passes authorized for use on Guelph Transit cannot be used for continuous travel on the same bus.
Passengers can transfer routes at any point where two routes connect. Passengers must request a transfer when they first board the bus if they require a transfer to continue along their route. When boarding a bus with a transfer, passengers must present the transfer to the driver unfolded and date-side up for inspection. Transfers must NOT be placed in the fare box.
A transfer is valid for one hour from time of issue and is valid as part of one continuous trip from origin to destination. Please retain your transfer if you need to travel on multiple buses to arrive at your destination. Transfers are valid for stopovers or layovers within the one-hour time period. Passengers must present their transfer to the operator upon entry.
In the event of a fare or transfer dispute, passengers are requested to pay the proper fare and then contact:
170 Watson Road South, Guelph, Ontario N1L 1C1
You will be required to provide the date, time, route and vehicle number in order to proceed with your dispute.