Accountability and transparency

In 2007, the Municipal Act (the ‘Act’) was amended to provide municipalities with greater autonomy but also to mandate the implementation of various accountability and transparency measures. In response:

  • we established the Accountability and Transparency Special Committee to review the legislative changes related to Accountability and Transparency, develop a Code of Conduct for Council and Local Boards and make various recommendations to Council regarding the appointment of integrity officers.
  • subject matter related to the governance of the City, including monitoring and providing guidance for the effective governance of the organization, will be discussed every two months during the Committee of the Whole meeting.

We are committed to conducting business in an open, transparent and accountable manner, and have embedded these principles within our various policies, practices and procedures.  We make every effort to provide you and the community with as much information as possible. If you cannot find what you are looking for, contact the appropriate department or the City Clerk’s Office.

Municipal Act Policies

Section 270 of the Municipal Act provides that municipalities must develop and maintain various policies regarding the accountability and transparency of municipal government and its operations. The following have been adopted by Council and are regularly reviewed to ensure compliance:

Procedural By-law

Procedural Bylaw was adopted by Council to establish the rules of order for Council and Committee meetings. The rules ensure a fair and consistent approach with respect to the consideration of City business. The Procedural Bylaw also establishes standards in relation to notice provisions, agendas and minutes, resolutions and voting, Council-Committee structure and membership appointments.

Code of Conduct for members of Council and Local Boards and the Integrity Commissioner

The Code of Conduct for Members of Council and Local Boards was adopted by Council to:

  • establish a common basis for the ethical behaviour of Members of Council and Local Boards, and
  • increase public confidence by making a commitment to operate with integrity, justice and courtesy.

Council appointed an Integrity Commissioner to address the application of the Code of Conduct for Members of Council and Local Boards. The Integrity Commissioner has the power to deal with requests to investigate suspected contraventions of the Code of Conduct and recommend the following penalties:

  • A reprimand; or
  • Suspension of the remuneration of the Council or Local Board member for a period of up to 90 days.

In addition to conducting formal Code of Conduct investigations, the Integrity Commissioner also serves as an advisor on appropriate conduct to individual Members of Council or Council as a whole.

The Integrity Commissioner delivers an annual report to Council providing a summary of activity throughout the year and information related to best practices and the potential development and/or revision of policies and procedures which emphasize the importance of ethical conduct.

Code of Conduct Complaint Procedure

Complaint forms shall be submitted directly to the Integrity Commissioner. Contact information for the Integrity Commissioner, including e-mail and phone numbers, is available on the complaint form. All complaints must include the following:

  • the member to whom the complaint relates;
  • the nature of the alleged contravention;
  • the specific provision(s) of the Code allegedly contravened;
  • names of any witnesses to the alleged contravention; and
  • written material in support of the alleged contravention.

Upon receipt of a complaint or request for enquiry, the Integrity Commissioner shall first determine if it is within their jurisdiction and whether there is a procedure under other legislation or City policy to deal with the complaint. If it is determined that other procedures apply, the Integrity Commissioner shall refer the complainant to the appropriate person or agency to follow that process.

Where it has been determined that a complaint should be dealt with under another process, it will no longer be considered or dealt with by the Integrity Commissioner and the time limits described in the other processes will apply accordingly.

Upon receipt of a complaint or request to conduct an enquiry within their jurisdiction, and if the Integrity Commissioner deems the complaint or request to have merit, the Integrity Commissioner may deliver a preliminary report to an open meeting of Council which may include the following:

  1. The opinion of the Integrity Commissioner as to whether the enquiry is appropriate and whether it can be conducted within the law applicable to such an enquiry;
  2. An indication as to whether it is the Integrity Commissioner’s intention to conduct the enquiry under the Public Inquiries Act;
  • A preliminary indication of the members of staff and/or consultants needed to assist the Integrity Commissioner;
  1. An estimated cost of the enquiry;
  2. The estimated time required to complete the enquiry and prepare a final report; and
  3. Where appropriate, the Integrity Commissioner may recommend that the alleged infraction be reported to the police and that the enquiry be suspended until the police investigation is completed.

If the Integrity Commissioner is of the opinion that a complaint or request to conduct an enquiry is frivolous, vexatious, not made in good faith or that there are insufficient grounds for an enquiry, the Integrity Commissioner shall not prepare a preliminary report to Council and shall not conduct an enquiry.

Conflict of Interest Registry

Changes to the Municipal Conflict of Interest Act require that municipalities create and maintain a public registry of all declarations of pecuniary interest made by members of Council and local boards. This registry is available to view and download.

Closed Meeting Protocol

The Closed Meeting Protocol was adopted by Council to provide best practices for Council and/or Committee to follow when considering confidential information in a closed meeting. This protocol is in addition to the closed meeting provisions of the Municipal Act and outlines practices which go beyond the Act’s requirements to ensure that City business is conducted in the most open and transparent manner possible.

Closed Meeting Investigations

Council has appointed Local Authority Services (LAS) Ltd. as our Closed Meeting Investigator. LAS is authorized to conduct investigations upon receipt of a complaint about a closed meeting or part of a closed meeting. The Investigator will determine compliance with the Act and/or the City’s Procedural Bylaw.

Closed Meeting Complaint Procedure

Individuals may submit complaints relating to compliance with the Municipal Act and/or the Procedural Bylaw during a closed meeting or part of a closed meeting. Section 239 of the Act outlines the instances in which a closed meeting can be held.

Complaints must be submitted in writing to the City Clerk and must contain the following information. Electronic submissions are not accepted.

  • Complainant’s name, mailing address, telephone number and e-mail address
  • Date of Closed Meeting in question
  • Nature and Background of the particular occurrence
  • Any activities undertaken (if any) to resolve the concern
  • Any other relevant information
  • Original signature

Complaints shall be submitted in a sealed envelope marked “Closed Meeting Investigation Complaint” and either delivered in person to the City Clerk’s Department on the 4th floor of City Hall, or mailed to:

City Clerk
City Clerk’s Office
City Hall, 1 Carden Street
Guelph, ON N1H 3A1

The Clerk will forward the complaint to LAS who will conduct an assessment and, if deemed to be warranted, appoint an Investigator. The Act states that when the investigation is complete and the Investigator is of the opinion that the closed meeting should not have been closed to the public as per the Act and/or Procedural Bylaw, the Investigator must submit a report, with or without recommendations, to City Council at an open meeting.

For more information

For more information about accountability and transparency measures, contact the Clerk’s Department at 519-837-5603 (TTY 519-826-9771) or at