How can we help you?

Animal or wildlife concern

• Dogs and pets
• Report a pet waste problem
• Report a coyote sighting
• Poultry, exotic and non-domestic animals

Building permits and inspections

• Applications, forms and fees
• Apply for a permit or request an inspection
• Search permits or complaints on a property

Business

• Bids and tenders
• BizPal business licences and permits
• Business licences and permits
• Business directory
• Business support services
• Expand your business in Guelph
• Locate your business in Guelph
• Lottery licences

Bylaw compliance and concerns

• Building and property maintenance
• Coronavirus (COVID-19) concerns
• Donation bin
• Dumping, trespassing, or encroachment
• Fireworks
• Idling vehicle
• Long grass, messy yard or tree hazard
• Newspaper box
• Noise or nuisance party
• Outside water use violation
• Parking
• Signs or posters
• Tree Bylaw concern
• Bylaw Compliance compliment or concern

Committee of adjustment

• How to apply
• Preliminary zoning application

Emergency Services

• Book a fire station tour
• Fire Code inspection request/complaint
• Fire Services – Common forms, checklists and guides
• Public education requests
• Request a file search and/or sale of property inspection
• Request a fire truck visit
• Update emergency contact information
• Book an ambulance station tour
• Register your Public Access Defibrillator
• Request an ambulance visit
• Request special event medical coverage
• Submit a File of Life form

Fee assistance or subsidy

• Affordable bus passes, Fee Assistance in Recreation (FAIR) and animal and pet licensing

Getting married

• Apply for a marriage licence
• Book your civil marriage ceramony

Guelph Transit

• Fares and passes
• Google Transit
• Lost and found
• Rent a bus for your event
• Report an Issue
• Schedules and route maps

Mayor’s office

• Contact the Mayor’s office

Parking

• Report a parking infraction
• Pay a parking fine
• Pay for parking by phone
• Ask for a parking fine review
• Challenge a parking ticket in court
• Overnight parking and winter parking
• Get a parking permit

Parks and trails

• Encroachment on City land
• Facility rentals
• Flooding – rivers and trails
• Garbage and litter
• Graffiti
• Grass and weeds
• Invasive species
• Park maintenance
• Sports field maintenance
• Trail maintenance
• Other

Pay a ticket or fine

• Parking tickets: payments and options
• Other fines and tickets (e.g. speeding ticket)

Property taxes

• Automatic payment plans
• Cancellation, reduction or refund
• Credit card payments
• General property tax information

Recreation

• Facility rental information
• Market Square ice rink status
• Recreation programs online registration – Rec Enroll

Roads and sidewalks maintenance

• File a claim
• Flooding – rivers and trails
• Graffiti
• Gravel roads – maintenance
• Potholes – asphalt damage
• Road debris – litter and roadkill
• Sidewalk and curb – concrete damage
• Storm drain – blockages or damage
• Street lights – maintenance
• Street sweeping
• Other

Snow removal and winter maintenance

• Community mailboxes
• File a claim
• Roadway snow removal
• Sidewalk snow removal
• Snow Angels

Traffic control, street lights, signs and signals

• Broken traffic light or sign
• Neighbourhood traffic management
• Traffic signal timing
• Reduced speed school zones
• Other

Trees

• Fallen tree or branch
• File a claim
• Memorial trees, benches, and donations
• Request a new tree
• Tree Bylaw concern
• Tree trimming

Waste collection

• Buy a composter
• Garbage wasn’t picked up
• Get the Guelph Waste app
• Purchase large item ticket/pickup
• Schedule a tour
• Waste cart repairs and replacements

Water and wastewater services

• Report a spill
• Water rebates

How are we doing?

Submit a compliment or complaint about City services

• Bylaw Compliance compliment or concern
• File a claim
• How are we doing on the road?
• Operations compliment or concern

Lost and found

• Report a lost or found item