Contact us


Need to contact the City but not sure where to start?

Need a City service? We can help!

ServiceGuelph | 519-822-1260 |

Guelph City Hall

1 Carden Street
Guelph, Ontario
N1H 3A1

Social media accounts

TTY 519-826-9771
Emergency after-hours contact number for City services 519-822-1260 extension 9

Hours of operation

Regular hours
Monday to Friday
8:30 a.m. to 4:30 p.m.
Summer hours (July and August)
Monday to Friday
8:30 a.m. to 4 p.m.

Offices are closed on all statutory holidays and Remembrance Day.

General inquiries are best directed to departments whose contact info is listed below or search for a specific employee using our employee directory.

City department and facilities

City Hall contacts
Department/Facility Location Phone E-mail
ServiceGuelph City Hall 519-822-1260
Clerk’s Office City Hall 519-837-5603
Parks and recreation facilities
Facility Location Phone E-mail
Centennial Park Arena 373-377 College Avenue West 519-837-5623
Centennial Pool 289 College Avenue West 519-837-5620
Evergreen Seniors Centre 683 Woolwich Street 519-823-1291
Exhibition Park Arena 70 Division Street 519-837-5624
Victoria Road
Community Centre
151 Victoria Road North 519-837-5621
West End Community Centre 21 Imperial Road South 519-837-5657
Guelph transit
Department Location Phone E-mail
Guelph Transit 170 Watson Road 519-822-1811
Guelph library
Facility Location Phone E-mail
Main/Administration 100 NorfolkStreet 519-824-6220
Bullfrog Mall branch 380 Eramosa Road 519-829-4401
Scottsdale Centre branch 650 Scottsdale Drive 519-829-4402
West End branch 21 Imperial Road South 519-829-4403
Westminster Square branch 100-31 Farley Drive 519-829-4404
East Side branch 1 Starwood Drive. 519-829-4405
Arts and culture
Facility Location Phone E-mail
Guelph Civic Museum 52 Norfolk Street 519-836-1221
McCrae House 108 Water Street 519-836-1482
River Run Centre 35 Woolwich Street 519-837-5662
(Box Office)
Sleeman Centre 50 Woolwich Street 519-822-4900
Tourism City Hall 519-837-1335
Corporate administration
Department Location Phone E-mail
CAO‘s Office City Hall 519-837-5602
Legal and Realty Services City Hall 519-837-5637
Corporate services
Service/Department Location Phone E-mail
Human Resources City Hall 519-837-5601
Job applications City Hall 519-837-5601
Corporate Communications City Hall 519-822-1260
Court Services 59 Carden Street 519-826-0762
Information Technology City Hall 519-822-1260 extension 2499
Department Location Phone E-mail
Mayor’s Office City Hall 519-837-5643

Visit the City Council section for contact information

Infrastructure, Development and Enterprise Services
Service/Department Location Phone E-mail
Building Services City Hall 519-837-5615
Business Development and Enterprise City Hall 519-837-5600
Engineering Services City Hall 519-837-5604
Planning Services City Hall 519-837-5616
Solid Waste Resources
(Waste Resource Innovation Centre)
110 Dunlop Drive 519-767-0598
Traffic Investigations and Parking City Hall 519-837-5604
Wastewater Services 530 Wellington Street 519-837-5629
Water Services 29 Waterworks Place Monday to Friday
8 a.m.-4 p.m.
After-hours emergencies
Service/Department Location Phone E-mail
Bylaw Enforcement, Licensing and Security Division City Hall 519-837-2529
Roadway, Sidewalk
and Boulevard Maintenance
(winter control), Traffic Field Operations
(signs and signals)
45 Municipal Street 519-837-5628
Service/Department Location Phone E-mail
Accounts Payable City Hall 519-822-1260
extension 2408
Administration City Hall 519-837-5610
Procurement and
Risk Management
City Hall 519-837-5610
Taxation and Revenue City Hall 519-837-5605
Enterprise services
Service/Department Location Phone E-mail
Community Energy City Hall 519-822-1260
extension 2079
Downtown Renewal City Hall 519-822-1260
extension 2475
Economic Development City Hall 519-837-5600
Police, fire and emergency services
Service/Department Location Phone E-mail
Emergency 911
Fire and EMS Administration 50 Wyndham Street South 519-824-3232
Police Administration 15 Wyndham Street South 519-824-1212 Email list

Who does what?

Item Contact Email Telephone
Adult School Crossing Guards Engineering 519-837-5604
Advertising on Norfolk Street pedestrian bridge Building Services 519-837-5615
Audible/Accessible Pedestrian Signals Engineering 519-837-5604
Capital Construction Projects Engineering 519-837-5604
Downtown Waste Collection Downtown Operations 519-822-1260 extension 2888
Dumpsters on roadways Engineering 519-837-5604
Intersection Pedestrian Signals Engineering 519-837-5604
Loose leaf collection Operations 519-837-5628
Monthly Transit Passes Transit Services 519-822-1811
On-street parking (requests to remove/add/amend) Engineering 519-837-5604
Oversize Load Permits Engineering 519-837-5604
Parking Enforcement/Overnight Exemptions Bylaw 519-837-2529
Parking meter bag rentals Engineering 519-837-5604
Parking meter malfunctions Operations 519-837-5628
Parking Ticket (Infraction) Queries Bylaw 519-837-2529
Parking passes/monthly permits Engineering 519-837-5604
Patio/Cafe applications/guidelines Realty Services 519-822-1260
x 2416
Public Loading Zones Engineering 519-837-5604
Road Closures (detours) Operations 519-837-5628
Road painting Operations 519-837-5628
Road painting design Engineering 519-837-5604
School Crossing Locations Engineering 519-837-5604
School Kiss N’ Ride Zones Engineering 519-837-5604
Sight Obstructions on private property Building Services 519-837-5615
Sight Obstructions on right-of-way Engineering 519-837-5604
Sign installation & maintenance Operations 519-837-5628
Signal Malfunction: Intersection on flash, bulb burn out Engineering 519-837-5604
Signal Timing on Hanlon Expressway, also Highways 6&7 outside of City limits Ministry of Transportation of Ontario Website 1-519-873-4100 (London)
Signal timing on Wellington County Roads County of Wellington Website 519-837-2600
Snow removal Operations 519-837-5628
Special Events Recreation and Parks 519-837-5678
Special Events (on roadways/sidwalks)/Street Parties Engineering 519-837-5604
Speed limits-changes Engineering 519-837-5604
Speed limits-enforcement Guelph Police Service Website 519-824-1212
Student Safety Patrols Guelph Police Services Website 519-824-1212
Subdivision developments Engineering 519-837-5604
Traffic By-laws Engineering 519-837-5604
Traffic Calming Engineering 519-837-5604
Traffic Signal Timing/Design Engineering 519-837-5604
Traffic Volume Collection Engineering 519-837-5604
Trails Parks and Forestry 519-837-5626
Transit Routes Transit Services 519-822-1811
Transit Stop locations Transit Services 519-822-1811