Guelph Transit – frequently asked questions

Do you have a “lost and found” area?

All items found on Guelph Transit vehicles are turned in to the Administration Office. Please email transit@guelph.ca or call 519-822-1811 to confirm if your lost item has been returned. Guelph Transit is not responsible for lost or stolen articles. Lost items will be held for one week, but lost purses, wallets, keys, electronic devices and other items of worth, excluding bicycles, are forwarded to the city’s By-law Compliance and Security Division at the end of each week.

University of Guelph Student cards that are found by Guelph Transit are sent to Enrollment Services and can be picked up there.


What are your hours of service?

Guelph Transit buses provide service every 30 minutes Monday to Sunday.

  • Monday to Saturday: 5:45 a.m.-12:15 a.m.
  • Sunday: 9:15 a.m.-6:45 p.m.
  • Holiday Service is provided on all statutory and civic holidays. Extended service is provided on Canada Day and New Year’s Eve.

What does it cost to ride Guelph Transit?

Passengers are required to pay a fare when they take Guelph Transit. Fare can be cash, a valid bus ticket, a valid bus pass, or a valid transfer. Detailed program information and the current fare structure can be found on the fares and passes page of our website.  


Where can I purchase tickets and passes?

They’re available at 40 locations in Guelph, including ServiceGuelph in City Hall.


Can I transfer from one bus to another?

Passengers can transfer routes at any point where two routes connect. Passengers must request a transfer when they first board the bus if they require a transfer to continue along their route. When boarding a bus with a transfer, passengers must present the transfer to the driver unfolded and date-side up for inspection. Transfers must NOT be placed in the fare box.

This transfer is valid for one hour from time of issue and is valid as part of one continuous trip from origin to destination. Please retain your transfer if you need to travel on multiple buses to arrive at your destination. Transfers are valid for stopovers or layovers within the one-hour time period. Passengers must present their transfer to the operator upon entry.


Who do I contact in the event of a fare or transfer dispute?

In the event of a fare or transfer dispute, passengers are requested to pay the proper fare and then contact:

Guelph Transit
170 Watson Road South
Guelph, ON N1L 1C1
Telephone: 519-822-1811
TTY: 519-837-5731
Fax: 519-822-1322
transit@guelph.ca

You will be required to provide the date, time, route, and vehicle number.


How can I find out which bus route will get me to my destination the quickest?

View the route schedules, plan your trip with Google Transit, or call Guelph Transit at 519-822-1811. You can also use NextBus to get live departure information.


When should I be at a bus stop?

Please arrive at your stop at least five minutes prior to the scheduled arrival times to ensure that you catch your bus. If your bus stop services more than one bus, please clearly indicate to the driver as he/she approaches your stop that you wish to board the bus.


How long does it take for snow to be removed from my bus stop?

It usually takes five days on average after a snow event ends to completely clear the entire city sidewalk and bus stop inventory.


Can I be dropped off at a location other than the designated bus stops when travelling in the evening?

In the evening, Guelph Transit’s Request Stop program allows you to exit the bus at locations along the route other than the regular bus stops. Simply notify the bus operator at least one stop ahead of where you wish to get off the bus. Providing it is safe to stop, the operator will let you off as close to your request as possible. Request Stops are available daily after 6:45 p.m.


 Does Guelph Transit provide low-floor bus service?

Guelph Transit’s full fleet of low-floor vehicles provides fully accessible service to all bus routes operating in the City of Guelph. These vehicles are designed to assist in accommodating customers who use mobility aids such as wheelchairs, scooters, or walkers.


Can I bring my Guide Dog or Service Animal on Guelph Transit?

Guide Dogs and Service Animals are permitted on Guelph Transit vehicles. When it is not readily apparent (can’t easily and clearly be seen) that an animal is a Service Animal, a letter from a physician or nurse confirming that the person requires that animal for reasons relating to their disability, must be presented to the driver when boarding a Guelph Transit vehicle. All other animals, not classified as a Guide Dog or Service Animal, must be secured in a small enclosed pet carrier that can fit between the seats.


 Does Guelph Transit provide a specialized transit service?

Guelph Transit Mobility Service provides service from accessible door to accessible door within the City of Guelph. Mobility Service provides service from 5:45 a.m. to 12:15 a.m. on weekdays and Saturdays and from 9:15 a.m. to 6:15 p.m. on Sundays. Dispatch and trip-booking services are available on weekdays from 8 a.m. to 6:30 p.m.


I am driving my own vehicle; do I have to yield the right of way to a bus?

Yield to Bus is a new provincial law designed to improve transit flow and make transit service more reliable and efficient. The new law requires drivers to yield the right-of-way to buses leaving bus bays to merge with the traffic. Click here for more information.


Can I charter a Guelph Transit bus?

Yes! Guelph Transit buses can be chartered, taking the availability of vehicles and bus operators into consideration. Cost is based on the total time the bus will be used, with our Watson Road facility as the starting and finishing point. Please email transit@guelph.ca or call our office at 519-822-1811 to submit a charter request. A deposit may be required at the time of booking.


Can I take a tour of Guelph Transit?

Tours of Guelph Transit are not available because of health and safety policies at the facility.


Who do I contact to advertise on Guelph Transit buses, shelters, or benches?

Bus interior, exterior

Pattison Outdoor Advertising
www.pattisonoutdoor.com

Rebecca Manias
Account Executive
Office: 519-937-1403
Cell: 519-532-0134
rmanias@pattisonoutdoor.com

Dan Borg
Sales Manager, Ontario Regional
Office: 905-282-6895
Cell: 416-885-5043
dborg@pattisonoutdoor.com

Shelters

StreetSeen Media
48 Easton Road,
Brantford, Ontario
N3P 1J5
Chris Ottmann
1-800-957-7336, extension 225
Fax: 519-752-1004
www.streetseenmedia.com

Bench

Creative Outdoor Advertising
Telephone: 800-661-6088
www.creativeoutdoor.com
Sales@CreativeOutdoor.com


Why did the City build a new transit hub?

St. George’s Square has served as the main hub for Guelph Transit for over 100 years. Many residents may not know that plans for Guelph Central Station have been in the works for a very long time. Now, Guelph Central Station brings local, regional and national buses and trains together in downtown Guelph. The station makes it easier for people to move into, out of and all around the city. Its location on Carden Street East will give transit users easy access to downtown activities, shops and services and help to attract the diversity of employers, residents and visitors a downtown needs to be appealing and alive.


What services are available at the station?

For now, Guelph Transit, GO trains and buses and VIA Rail trains will operate at Guelph Central Station. Greyhound buses will also operate out of the station once renovations inside the VIA station have been completed.


When are renovations set to begin on the VIA Rail station?

The City plans to start renovations inside Guelph’s VIA Rail station as soon as possible, following approval from the federal government.


Where do I find information on platform locations?

Information about platform locations at Guelph Central Station and University Centre are available online.


Can I charter a bus?

Guelph Transit offers chartered bus service that is economical, convenient, and a safe way of getting around. If you are planning a graduation, wedding or other special event, an experienced and professional driver at the wheel means a more relaxed ride for guests. Learn more.

For more information

Refer to Schedules and maps