Call statistics

Service area encompasses a geographical area in excess of 2600 square kilometers serving a resident population of over 200,000.

Guelph-Wellington Paramedic Service calls for service

Code 1-4 calls only
Year Number of calls
2022 30,116
2021 27,945
2020 25,027
2019 26,342
2018 25,052
2017 24,389
2016 21,775
2015 21,031
2014 19,576
2013 18,790
2012 18,380
2011 17,052
2010 15,702

Our reaction time commitment on calls: under 2 minutes for Code 4, 3 and 8 calls

  • Code 1: non life-threatening, non-emergency call
  • Code 2: scheduled appointment, non-emergency call
  • Code 3: prompt, non life-threatening, emergency call
  • Code 4: potential life-threatening, emergency call
  • Code 8: emergency coverage reinstatement (stand-by)

Municipal land ambulance

Beginning in October 2012, every upper tier municipality and delivery agent will:

  • Develop an annual response time performance plan that shall sets response time targets for responses to notices respecting patients categorized as Canadian Triage Acuity Scale (“CTAS”) 1, 2, 3, 4 and 5;
  • Ensure that this plan is continually maintained, enforced and where necessary, updated;
  • Provide each plan and each update to the ministry;
  • Report to Ministry on the response time performance achieved under the previous year’s plan.

Guelph-Wellington Paramedic Service response time targets and compliance rates

CTAS Category Response time target Compliance rate as approved by City Council (October 2012) Compliance rate  (2022)
CTAS Level 1 8 minutes (set by MOHLTC) 65% 63%
CTAS Level 2 10 minutes 75% 71%
CTAS Level 3 15 minutes 90% 86%
CTAS Level 4 15 minutes 90% 83%
CTAS Level 5 20 minutes 90% 98%

Guelph-Wellington Paramedic Service will continually review statistics provided by Aris Dispatch Data Access Service (ADDAS) to ensure the standard is met and to investigate opportunities to improve upon reaction and response times.