ServiceGuelph offers easy and personalized service, all in one place. Whether you are registering for a program, making a payment, asking about a City service, or needing an application, pass, or ticket, we simplify it.

Our trained and knowledgeable customer service team provides efficient and one-stop access to City information, services, and programs.

Hours of operation

Phone (general customer service)
Monday to Friday
8:30 a.m. to 4:30 p.m.
In person (ServiceGuelph)
Monday to Friday
8:30 a.m. to 4 p.m.

How to reach us during business hours

  • In person: City Hall, 1 Carden St, First Floor
  • Telephone: 519-822-1260 extension 2117
  • E-mail: [email protected]
  • TTY: 519-826-9771
  • Payments and documents continue to be accepted through the drop box mail slot at the front of City Hall.
  • Offices are closed on all statutory holidays, John Galt Day (Civic Holiday) and Remembrance Day.
  • Wait times are always shorter mid-month. Save yourself time by avoiding the end-of-month lineup.

Services offered

Sales and payments

Bookings and registrations

Online City Services


  • General inquiries for all services
  • Information brochures and pamphlets

Applications and forms

City of Guelph (available from ServiceGuelph)

Non-City of Guelph (available from ServiceGuelph)