Service Guelph desk

City services online

View a complete list of online services

Report a problem map

You can access more than 80 of the City’s most common service requests (bylaw enforcement, potholes, parking problems, traffic signals, tree hazards etc.)

The Report a Problem Map works on mobile phones, tablets, and desktop browsers. No app necessary!

We’re here to help

  • Call 519-822-1260
    TTY 519-826-9771
    8:30 a.m. to 4:30 p.m., Monday to Friday
  • email [email protected]
  • Visit City Hall, 1 Carden Street
    8:30 a.m. to 4 p.m., Monday to Friday
  • City Hall is closed for statutory holidays, Easter Monday, John Galt Day (Civic Holiday), and Remembrance Day.
  • Wait times are shorter mid-month. Save time by avoiding the end-of-month lineup.

At the ServiceGuelph counter, you can

Payment methods

  • ServiceGuelph accepts cash, cheque, debit, and credit cards
  • ServiceGuelph doesn’t accept credit card payments for property taxes

After-hours drop box

The secure after-hours drop box is a convenient way to leave documents or cheque payments at City Hall anytime. Find the drop box located to the right of the City Hall front doors.

Do you need help with a service not listed?

Call 519-822-1260 or email [email protected] before you visit.