Building Services Code of Conduct

The Building Services Code of Conduct is meant to:

  • Promote good behaviour and actions by all Building Services staff, including the Chief Building Official and Building Inspectors
  • Prevent an abuse of power, including unethical or illegal practices, by all Building Services staff
  • Promote honesty in the services provided by all Building Services staff
  • Provide an official process for submitting complaints to the Building Services department

Building Services staff must:

  • Always act in support of public well-being
  • Follow all relevant laws, codes and standards
  • Keep their qualifications up to date, and perform work in line with their qualifications
  • Be professional and polite
  • Act in keeping with the City’s Corporate Values of Integrity, Excellence, and Wellness

To submit a complaint

Once a complaint is submitted an investigation will take place. The Chief Building Official or senior management of the City will provide a written response within 30 calendar days of receipt of the complaint.

Submit the Building Services Code of Conduct Complaint Form to:

Chief Building Official
City Hall, 1 Carden Street
Guelph ON N1H 3A1
[email protected]


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