Frequently asked questions about Rec Enroll

If you have lost or forgot your password, simply use the ‘forgot password’ link on the login page, and a new temporary password will be sent to the email address we have on file within a few minutes. When you login using this temporary password, you will be prompted to replace it with a permanent password. Your new password must contain at least 8 characters, at least 1 number, at least 1 upper case, and cannot be any of the last 5 passwords that you have used. If you are still having difficulty, please contact [email protected] or call 519-837-5699.

Do I need to have an account to search for programs or view facility availability?

You do not need an account to search our programs or view our facility availability. However, if you would like to register for a program online, you will need to have an online login.

I don’t want to register online; can I just register in person?

For in-person customer service, visit one of our recreation facilities. You can also contact us at [email protected] or by phone at 519-837-5699. You can register over the phone but you must have your credit card on your RecEnroll account to do this.

What if I don’t want to provide an email address?

If you choose not to provide an email address for your account, you will not be able to register online. Also, you will not receive email business notices (course changes, expiry reminders for memberships) regarding your programs and services with Parks and Recreation.

I have an account but I can’t log in. What do I do?

Ensure you are using your new online login (email address and password). If you have not received your new online login, simply contact us by email at [email protected] and it will be emailed to you within two business days; or call 519-837-5699 or visit us in person at a Customer Service counter at one of our facilities, and your login will be created/reset. If you’ve just misplaced your new online login info, see the section on ‘I have a login but I misplaced my password.’

I would like to speak with someone.

We would be happy to speak with you. Please call 519-837-5699 to speak with customer service staff.

How can I see a credit on my account?

If you have credit on your account, you will see this during your checkout. The credit will show as a payment option, and you can choose to use the credit, or to leave it on your account for a future transaction. Please note that the credit does not show on your ‘My Info’ tab, only during checkout. If you have any questions about a credit on your account, please feel free to contact us by email at [email protected], call 519-837-5699 or visit us in person at a Customer Service counter at one of our facilities.

Can I manage my own information in this system?

Yes, one of the features of this system is that you can see and manage your own information. This includes adding family members, changing your contact information, adding a credit card to your account for easier checkout, managing your own login and seeing a schedule of the programs you are registered in. Individuals cannot edit birthdays, staff can assist with this.

How can I remove someone from my account?

To have someone removed from your account, simply contact Customer Service by email at [email protected], call 519-837-5699 or visit us in person at a Customer Service counter at one of our facilities.