Book a trip

If you are a registered Mobility Services user, you can book a trip by:

• Phone: Call 519-822-1811 extension 2801 or press 1
• Online: Visit book.ondemandyourway.com
• App: Download Guelph Transit On-Demand from the App Store or Google Play.

Have this information ready:

• Your name and client ID
• Pick-up and drop-off addresses
• Date and time of travel
• Return trip details (if needed)
• Mobility aid and any support person or service animal joining you

Booking rules

• Book up to seven days in advance
• Book at least two hours before your trip
• Trips are scheduled on a first-come, first-served basis

Cancellations

• Cancel at least two hours before pick-up to avoid a late cancel or no-show.
• Call 519-822-1811 extension 3801 or use the app to cancel.
• Too many late cancels or no-shows may lead to account suspension.

Definitions:

• Late cancel: Less than two hours’ notice
• No-show: Not at the pick-up location or cancelling at the door

Need transportation for a large group?

Guelph Transit can assist with the coordination of a charter service, which guarantees dedicated service for a pre-planned group booking. For more information and to complete the charter request form, visit: https://guelph.ca/living/getting-around/bus/charter-bus/