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Policies, procedures and protocols

Frequently requested policies, procedures and protocols

PolicyContactTelephone
Access and Privacy PolicyCity Clerk’s Office519-837-5603
Accountability and Transparency PolicyCity Clerk’s Office519-837-5603
Acting Mayor ProtocolExecutive Assistant to the Mayor
Advertising Acceptability PolicyStrategic Communications519-822-1260 extension 2610
Advisory Committees of Council – Administration PolicyCity Clerk’s Office519-837-5603
Advisory Committee of Council Meeting ProceduresCity Clerk’s Office519-837-5603
Advisory Committees of Council Public Appointment PolicyCity Clerk’s Office519-837-5603
Attendance Management PolicyHuman Resources519-837-5601
Anti-Spam PolicyCity Clerk’s Office519-837-5603
Barrier-free PolicyAccessibility Services519-822-1260 extension 2670
Body-Worn Cameras PolicyCorporate and Community Safety Division
Budget Monitoring PolicyFinance519-822-1260 extension 2289
Budget PolicyFinance519-822-1260 extension 2289
Building Services Code of ConductBuilding Services519-837-5615 extension 2375
Chief Administrative Officer Employment Agreement TemplateHuman Resources519-837-5601
City Council Expense PolicyCity Clerk’s Office519-837-5603
City Flag PolicyCity Clerk’s Office519-837-5603
Committee of Adjustment Administrative PolicyCity Clerk’s Office519-837-5603
Committee of Adjustment Fee Refund PolicyCity Clerk’s Office519-837-5603
Code of Conduct for Council and Local BoardsCity Clerk’s Office519-837-5603
Community Engagement PolicyCommunity Engagement519-822-1260 extension 2679
Community Gardens PolicyParks
Conflict of Interest Guidelines with
Respect to the Transfer of Provincial Offences
Court Administration & Prosecution 		Court Services519-826-0762
Contractor Safety Management Program Human Resources519-837-5601
Corporate Accessibility PolicyAccessibility Services519-822-1260 extension 2670
Corporate Asset Management PolicyEngineering and Transportation Services519-822-1260 extension 2765
Use of Corporate Resources During an Election PolicyCity Clerk’s Office519-837-5603
Council Vacancy PolicyCity Clerk’s Office519-837-5603
Council Guide to the Committee of AdjustmentCity Clerk’s Office519-837-5603
Councillor Attendance at Municipal Government EventsCity Clerk’s Office519-837-5603
Debt Management PolicyFinance519-822-1260 extension 2289
Delegation of Chief Administrative Officer DutiesCity Council
Disconnect PolicyHuman Resources519-837-5601
General Reserve and Reserve Fund PolicyFinance519-822-1260 extension 2289
GMHI Shareholder Declaration
Health and Safety AccountabilityHuman Resources519-837-5601
Conflict of Interest in Hiring and Employment Related Decisions PolicyHuman Resources519-837-5601
Hybrid Work PolicyHuman Resources519-837-5601
Investment PolicyFinance519-822-1260 extension 2289
Leash Free Program PolicyParks519-837-5626
Long-term Financial FrameworkFinance519-822-1260 extension 2289
Media Relations PolicyStrategic Communications519-822-1260 extension 2610
Military Leave PolicyHuman Resources519-837-5601
Municipal Accommodation Tax Administration PolicyTourism and Destination Development519-837-1335
New Project/Initiative ProtocolChief Administrative Officer’s Office519-837-5602
Occupational Health and Safety PolicyHuman Resources519-837-5601
Pregnancy / Parental Leave Policy (Non-Union Municipal Employees)Human Resources519-837-5601
Procedure for Chief Administrative Officer Performance AppraisalHuman Resources519-837-5601
Property Demarcation Policy519-837-5604
Public Art PolicyCommunity & Social Services519-837-5618
Public Notice Provisions PolicyCity Clerk’s Office519-837-5603
Records and Information Management PolicyCity Clerk’s Office519-837-5603
Recruitment, Appointment and Contract Administration Policy for Municipal Officers Reporting Directly to the Mayor or City CouncilCity Clerk’s Office519-837-5603
Recruitment, Hiring and Involuntary Departure Procedures for Municipal OfficersCity Clerk’s Office519-837-5603
Responsible Computing PolicyInformation Technology519-822-1260 extension 2499
Revenue Budgeting PolicyFinance519-822-1260 extension 2289
Social Media Governance PolicyStrategic Communications519-822-1260 extension 2610
Traffic Calming PolicyTraffic Investigations and Parking
Video Surveillance PolicyCity Clerk’s Office519-837-5603
Workplace Harassment and Discrimination PolicyHuman Resources519-837-5601
Workplace Precautions During a Pandemic PolicyAll Departments
Workplace Violence Prevention PolicyHuman Resources519-837-5601
Year End Operating Surplus Allocation PolicyCity Council