One City. One Voice. Shared Purpose: Pillar 1, Listen

Two-way communications, that is both listening and sharing information, is critical to learning, fostering mutually beneficial relationships and building trust.

As such, we will strive to improve and increase two-way, audience-centric communications and engagement by:

  • Establishing a culture of listening
  • Modernizing the City’s community engagement framework
  • Building and nurturing relationships
  • Making data collected through listening accessible throughout the organization

We are also committed to designing and delivering excellent client- and customer-centric experiences by:

  • Adopting a culture of continuous improvement, embracing innovation, and learning from client-centric service best practice
  • Contributing to better customer experiences through communications

Next: Pillar 2, Elevate