One City. One Voice. Shared Purpose: Pillar 3, Evolve

Whether we’re looking at changes in best practice, advances in digital technology, or learning more about the words and images we should use to represent our diverse community, we strive to evolve so that City services, including communications and engagement, are innovative, thoughtful, intentional, and inclusive.

We will move forward with a clear focus on digital by:

  • Creating an overarching digital communications strategy
  • Adopting a digital skills program for City employees

We will put inclusivity at the core of City communications and engagement efforts by:

  • Making the organization’s overall communications and engagement more reflective of our community’s diversity
  • Collaborating with organizations closest to equity-deserving and under-represented communities, and with the urban Indigenous community