Elevated efforts on listening and learning will allow us to keep improving how we communicate and engage. We strive to serve from a place of curiosity, innovation, and growth, and to support each other and our community members through empathy and understanding.
We aim to contribute to a culture of innovation and service excellence through internal communications by:
- Uniting employees around our shared purpose
- Contributing to organizational success through executive and leadership communications
- Fostering stronger internal communication and collaboration
We’ll build on communications excellence by:
- Developing a corporate narrative strategy and enhancing storytelling
- Strengthening the City’s readiness to communicate and engage in times of crisis
- Assessing and monitoring reputational risk
- Enhancing the City’s interactions with media
- Updating the City’s visual identity program
- Establishing a performance measurement framework for communications and engagement
- Committing to continuous learning
Next: Pillar 3, Evolve