Two-way communications, that is both listening and sharing information, is critical to learning, fostering mutually beneficial relationships and building trust.
As such, we will strive to improve and increase two-way, audience-centric communications and engagement by:
- Establishing a culture of listening
- Modernizing the City’s community engagement framework
- Building and nurturing relationships
- Making data collected through listening accessible throughout the organization
We are also committed to designing and delivering excellent client- and customer-centric experiences by:
- Adopting a culture of continuous improvement, embracing innovation, and learning from client-centric service best practice
- Contributing to better customer experiences through communications
Next: Pillar 2, Elevate