Guelph Transit uses On-demand bus service to complement our conventional bus service. On-demand has no fixed route or schedule. You can book a ride when it’s most convenient for you.
From Monday – Saturday, On-demand is used to connect you to our four transit hubs: Guelph Central Station, University Centre, Woodlawn Smart Centres and Gordon/Clair. On Sunday, we use On-demand service to extend service hours, by servicing all stops. On statutory holidays, we use On-demand service in lieu of fixed routes, by servicing all stops, except the 99 Mainline.
On-demand bus service is available:
| Monday – Saturday* | Sunday | Statutory holidays** |
| 8:30 a.m. to 4:30 p.m.: select stops are On-demand stops. On-demand is used to connect you to conventional service via our four transit hubs. | 7:15 a.m. to 9 a.m. and 7:15 p.m. to 10 p.m.: all stops become On-demand stops | 9:15 a.m. to 6:45 p.m.: all stops become On-demand stops except those that service the 99 Mainline |
*As of September 1, 2025, we made changes to On-demand stop locations from Monday to Saturday. The number of stops was reduced, but the stops remaining will get you to one of the four transit hubs, linking you to conventional service.
** Statutory holidays include: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, and Christmas Day
Exceptions: Civic Holiday and Boxing Day buses operate on Sunday service schedule, and Christmas Eve buses operate on regular service schedule ending at 7 p.m.
On this page
Book a ride
- Download the ‘Guelph Transit On-demand’ app from either the App Store or Google Play OR
- Visit book.ondemandyourway.com OR
- Call an On-demand booking agent at 519-822-1811 and follow the menu options. Bookings can be made during these hours:
- Monday to Friday, 8 a.m. to 9 p.m.
- Saturdays, 8 a.m. to 9 p.m.
- Sundays, 10 a.m. to 4 p.m.
How to book using the app
- Download the Guelph Transit On-demand app and create an account.
- Enter pickup and drop-off locations by typing the address or tapping on the map.
- Choose seat type and number of riders.
- Select the date and time you’d like to book the ride.
- Tap ‘Find rides’ to view available options.
- Select your preferred ride and tap ‘OK’.
- Confirm details and add any special instructions that could help identify you (e.g., what you’re wearing).
- Track your ride in the app under ‘Track My Ride’.
- Cancel if needed using the ‘Cancel the Ride’ button.
- Be ready at your pickup point.
- Board the bus and pay with your OnYourWay fare card.
- Track your trip in real time on the map.
Ask for help
Call 519-822-1811 follow the menu options or email [email protected] if you have questions about the service. Our friendly staff can help guide you through the process of booking a ride or downloading the app.
Frequently asked questions
What is the cost of an on-demand ride?
On demand service is the same fare as regular service. Information on fares.
Can I book an unplanned ride?
Yes, you can book a last-minute ride, however we recommend booking seven days in advance to ensure ride availability. Once you book a trip, the app will give you a pickup window and arrival time for your destination. You should be at the bus stop at the start of your pickup window time.
I don’t have a cell phone. How can I use the on-demand service?
In addition to the app, customers can book a ride at book.ondemandyourway.com or call 519-822-1811 to speak with a booking agent. Alternatively, customers can use the Guelph Public Library’s computers to book online or ask a Guelph Transit supervisor at Guelph Central Station to book on their behalf.
Will I need to transfer if I use on-demand transit?
Yes. From Monday – Saturday, On-demand is used to connect you to our four transit hubs: Guelph Central Station, University Centre, Woodlawn Smart Centres and Gordon/Clair.
If you’re using Sunday On-demand service, you may need to transfer. There is a 15-minute window between On-demand and conventional service to account for operator travel time between services. If you are travelling between 8:45 a.m. and 9:30 a.m. or 6:45 p.m. to 7:30 p.m., you may need to transfer from On-demand to conventional service.
If you’re using Statutory holiday On-demand service, you will only need to transfer if you are traveling to or from somewhere along Route 99.
Why can’t I book a trip that stops along the 99 Mainline?
On-demand service does not stop along the 99 Mainline along Woolwich, Norfolk and Gordon Streets except at Woodlawn Smart Centre, Guelph Central Station, the University Centre, or the Clair at Gosling westbound stop where you will be able to complete your trip using the 99 which runs alongside On-demand service.
What can I expect for wait times?
Wait times will vary depending on the time of day you’d like to book your trip. Once you book a trip, the app will give you a pickup window and arrival time for your destination. You should be at the bus stop at the start of your pickup window time.
If you have a smartphone with the app, you’ll be able to see where the bus is and when it is expected at the pickup location. You’ll also get a text message when your ride is close. The maximum time the bus will wait for you at your requested pickup location is two minutes.
How do I know which bus is mine?
On-demand service uses both conventional size buses and smaller buses. This means that rides may be shared with Mobility Services customers.
Every bus has a vehicle number that you can see from the outside of the vehicle — the number is located above the door and at the rear of the bus. The On-demand app will let you know which bus number is coming for you and in the text message that is sent to you.
How do I cancel a trip I’ve booked?
We understand that plans change and sometimes you may need to cancel an On-demand trip that you have already booked. Please cancel your trip as soon as possible through the app or by calling an agent at 519-822-1811.
Please be a courteous rider and only book what you need. When bookings fill up, rides become unavailable to others. Unused rides from no-shows or last-minute cancellations become wasted trips other riders could have used.
How can you ensure reliability and predictability?
The on-demand app will allow you to see exactly where your ride is while you wait, so you don’t have to worry that it has already come and gone or that it isn’t coming at all. Trips are designed by the app to take the fastest/best route for each trip or combination of trips. If there is a delay, you’ll get an update, so you always know what to expect.