Corporate Communications and Customer Service


Corporate Communications and Customer Service

What we do

The Corporate Communications and Customer Service department provides strategic advice on, and delivers services to support internal and external communications, community engagement, public relations, crisis/issues management, media relations, marketing, customer service, graphic design, research and business insights.

We foster a culture of collaboration, helping our organization be ‘future ready’ by making connections across different departments and in the community, bringing people together to build an inclusive, connected, prosperous city where we look after each other and our environment.

We uphold our community’s values of integrity, inclusiveness and respect in delivering open, two-way, citizen-centric communications and engagement.

Why we do it

Excellent, two-way communications and engagement build community connection and foster meaningful relationships, both inside and outside the organization. These connections lead to more inclusive and sustainable decision-making that delivers responsible and responsive public service to Guelph’s growing and diverse community.

2021 to 2024+ initiatives

  • Continue to support 85 recurring initiatives and services, along with dozens of new services, programs and opportunities for public involvement. This is part of the department’s core service function: strategic communications and engagement planning, implementation and management.
  • Develop and begin implementing the City’s communications and engagement master plan.
  • Finalize and implement the City’s internal communications strategy.

Budget details

Operating budget—Revenues and expenses

2021 budget impacts

$7,760 or 0.6% net increase in budget in 2021 due to:

  • inflationary cost pressures

2022 to 2024 budget impacts

$70,270 net increase in budget due to

  • inflationary cost pressures