Call statistics

Service area encompasses a geographical area in excess of 2600 square kilometers serving a resident population of over 200,000.

Guelph-Wellington Paramedic Service calls for service

Code 1-4 calls only

Year	Number of calls
2022	30,116
2021	27,945
2020	25,027
2019	26,342
2018	25,052
2017	24,389
2016	21,775
2015	21,031
2014	19,576
2013	18,790
2012	18,380
2011	17,052
2010	15,702

Our reaction time commitment on calls: under 2 minutes for Code 4, 3 and 8 calls

• Code 1: non life-threatening, non-emergency call
• Code 2: scheduled appointment, non-emergency call
• Code 3: prompt, non life-threatening, emergency call
• Code 4: potential life-threatening, emergency call
• Code 8: emergency coverage reinstatement (stand-by)

Municipal land ambulance

Beginning in October 2012, every upper tier municipality and delivery agent will:

• Develop an annual response time performance plan that shall sets response time targets for responses to notices respecting patients categorized as Canadian Triage Acuity Scale (“CTAS”) 1, 2, 3, 4 and 5;
• Ensure that this plan is continually maintained, enforced and where necessary, updated;
• Provide each plan and each update to the ministry;
• Report to Ministry on the response time performance achieved under the previous year’s plan.

Guelph-Wellington Paramedic Service response time targets and compliance rates

CTAS Category	Response time target	Compliance rate as approved by City Council (October 2012)	Compliance rate  (2022)
CTAS Level 1	8 minutes (set by MOHLTC)	65%	63%
CTAS Level 2	10 minutes	75%	71%
CTAS Level 3	15 minutes	90%	86%
CTAS Level 4	15 minutes	90%	83%
CTAS Level 5	20 minutes	90%	98%

Guelph-Wellington Paramedic Service will continually review statistics provided by Aris Dispatch Data Access Service (ADDAS) to ensure the standard is met and to investigate opportunities to improve upon reaction and response times.