Service area encompasses a geographical area in excess of 2600 square kilometers serving a resident population of over 200,000.
Calls for service (Code 1-4 calls only)
| Year | Number of Calls |
|---|---|
| 2016 | 21,775 |
| 2015 | 21,031 |
| 2014 | 19,576 |
| 2013 | 18,790 |
| 2012 | 18,380 |
| 2011 | 17,052 |
| 2010 | 15,702 |
| 2009 | 15,419 |
| 2008 | 15,723 |
| 2007 | 15,572 |
Number of calls for service by year
Our reaction time commitment on calls:
- under 2 minutes for Code 4, 3 and 8 calls
- Code 1 = non life-threatening, non-emergency call
- Code 2 = scheduled appointment, non-emergency call
- Code 3 = prompt, non life-threatening, emergency call
- Code 4 = potential life-threatening, emergency call
- Code 8 = emergency coverage reinstatement (stand-by)
Municipal Land Ambulance
Beginning in October 2012, every upper tier municipality and delivery agent will:
- Develop an annual response time performance plan that shall sets response time targets for responses to notices respecting patients categorized as Canadian Triage Acuity Scale (“CTAS”) 1, 2, 3, 4 and 5;
- Ensure that this plan is continually maintained, enforced and where necessary, updated;
- Provide each plan and each update to the ministry;
- Report to ministry on the response time performance achieved under the previous year’s plan.
| CTAS CATEGORY | RESPONSE TIME TARGET | COMPLIANCE RATE AS APPROVED BY CITY COUNCIL (OCTOBER 2012) | COMPLIANCE RATE (2016) |
|---|---|---|---|
| CTAS LEVEL 1 | 8 minutes (set by MOHLTC) | 65% | 66.7% |
| CTAS LEVEL 2 | 10 minutes | 75% | 74.38% |
| CTAS LEVEL 3 | 15 minutes | 90% | 90.49% |
| CTAS LEVEL 4 | 15 minutes | 90% | 89.17% |
| CTAS LEVEL 5 | 20 minutes | 90% | 95.81% |
| SUDDEN CARDIAC ARREST | 6 min (set by MOHLTC) | 65% | Estimated 59% |
Guelph-Wellington Paramedic Service will continually review statistics provided by Aris Dispatch Data Access Service (ADDAS) to ensure the standard is met and to investigate opportunities to improve upon reaction and response times.