In summer 2026, your water bill will be issued by the City of Guelph.
Currently, your electricity and water charges are presented together on one bill by Alectra Utilities. Once the change takes place, your bill will be separated – one from the City for water and one from Alectra Utilities for electricity. This transition follows Alectra Utilities’ decision to discontinue billing for municipal water services and is being implemented jointly with the City of Guelph.
What is staying the same
The City of Guelph proudly delivers safe, reliable water, wastewater and stormwater services – and that’s not changing.
We’re maintaining the infrastructure and making it easier for you to get the help you need – all in one place.
This is an administrative change, so there will be no interruption in the supply of water services.
What is changing
The delivery of this service and the billing will both be managed by the City.
Starting next year, the City will take over full responsibility for managing your water billing. That means instead of contacting Alectra Utilities about your water bill, you’ll now deal directly with us for all your water services.
What you need to do
Right now, you don’t need to do anything. You can keep this page bookmarked or follow along through the City of Guelph social channels for notifications and updates on the transition.
Facebook.com/cityofguelph
Instagram.com/cityofguelph
@cityofguelph
Your Alectra Utilities Bill will also provide additional details on the transition.
For more information call Service Guelph
Call 519-822-1260 press 0
Email [email protected]
City employees will not come to your house to ask for your new payment details. Any City employees maintaining your water meter will have the necessary identification on display.