Guelph Transit rules and guidelines

Guelph Transit is committed to upholding all aspects of the Ontario Human Rights Code.

Guelph Transit serves a multi-racial, multi-cultural and multi-linguistic city that encompasses people from every religion, race, and place of origin. Guelph Transit will ensure that every person receives equal treatment in receipt of its services without discrimination due to race, religion, place of origin, age, sex, sexual orientation, disability, or marital or family status.

Guelph Transit recognizes and values the diversity of its riders and employees by striving to show everyone the respect they deserve. For more information, please contact Guelph Transit or the Ontario Human Rights Commission.

Rules and regulations

Guelph Transit Operators are responsible for the operation of the bus and administering the rules and regulations that ensure a safe and comfortable ride for all passengers:

• No food or drink is permitted on buses
• No skis, toboggans, snowboards, bicycles, e-bikes or scooters are permitted on buses
• Passengers travelling with wagons, strollers and/or bundle buggies must:
  1. board and exit the bus unassisted
  2. maintain care and control of their wagon, stroller and/or bundle buggy
  3. keep the wagon, stroller and/or bundle buggy clear of the aisle
• No playing radios unless using headphones
• No swearing or use of profane or discriminatory language
• No pets (unless in a small pet carrier) are permitted on buses; service animals are permitted on buses
• No smoking or vaping permitted on buses or in shelters in accordance with City of Guelph bylaws
• Shoes and shirts must be worn at all times on the bus; inline skates cannot be worn on the bus
• Priority seats are available at the front of all buses for the elderly or individuals with disabilities
• When standing, please move to the very back of the bus
• Passengers are encouraged to exit at the rear doors when safe to do so
• Care and control of personal property should be taken at all times. Guelph Transit is not responsible for personal items damaged during service.

Guide dogs and service animals

• Guide dogs and service animals are welcome.
• For the safety of all customers, an animal may need to be removed if it is behaving in an unsafe manner.

Strollers and bundle buggies

Guelph Transit allows passengers to bring strollers on buses, but you may need to fold them if there is limited space, especially if a wheelchair user needs more space. The stroller cannot take away space from other passengers.  If you’re travelling with a stroller and/or bundle buggy, you can use the space designated for wheelchairs or scooters. However, should a passenger with a disability board the bus, they will be given priority for this space.  

It’s recommended to use a stroller that can be easily folded and to be prepared to fold it if asked by the driver. Riders with strollers or buggies need to remain in control of it at all times. 

Passengers travelling with strollers and/or bundle buggies must: 

• Get on and off the bus unassisted
• Be in control of their stroller and/or bundle buggy 
• Keep the stroller and/or bundle buggy clear of the aisle 

Transportation of articles

Transportation of bulk items will be at the operator’s discretion. Firearms, offensive or prohibited weapons, chemicals, toxic substances and flammables are not permitted on Guelph Transit vehicles. Parcels and personal items must be kept clear of the aisles.

Can I pay for another person using my OnYourWay card / app?

Everyone needs their own card. You cannot pay for others using your OnYourWay Fare card or the OnYourWay app.