Water quality testing and reports

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Door to door water testing and sales scams

City employees do not sell water products door–to–door

The City of Guelph and Guelph Police Services sometimes receive reports sales people claiming to represent the City going door-to-door offering water testing, filters, treatment systems or heaters.

You do not have to let sales representatives into your home.

If someone comes to your home claiming to represent the City, you can ask to see their identification. You can also call us to verify their credentials or tell us about your experience 519-837-5627.

If you are suspicious of sales people coming to your door, or if a sales person refuses to leave when asked, please call Guelph Police Services 519-824-1212 extension 0.

Your rights under the Ontario Consumer Protection Act

If you have questions or concerns about the supplier of any water system, purchased or rented, call the Ministry of Consumer Services at 1-800-889-9768 or email [email protected].

Guelph water quality reports

Water Services is committed to:

Trusted supply of safe and reliable drinking water for the consumer.
Achieving compliance with applicable legislation and regulations.
Providing necessary resources for the maintenance and continual improvement of the Quality Management System.

– City of Guelph Water Quality Policy

Annual reports

References

For more information

If you would like a copy of the Municipal Drinking Water Licence, the Drinking Water Works Permit, or the Operational Plan, please contact:

Water Services
519-837-5627
[email protected]