Privacy complaints

The Municipal Freedom of Information and Protection of Privacy Act and the Personal Health Information Protection Act outline privacy standards for the collection, use, disclosure, retention and destruction of personal information held by government institutions.

The City of Guelph is committed to ensuring the security of personal information in its possession.

Contact information

Individuals who believe the City has breached their privacy are encouraged to contact:

Program Manager – Information, Privacy and Elections
City of Guelph
City Hall, 1 Carden Street
Guelph, Ontario N1H 3A1
519-822-1260 extension 2605
Fax: 519-736-1269
[email protected]

Complaints are investigated on a confidential basis.

Individuals also have the right to make a formal complaint to the Information and Privacy Commissioner of Ontario regarding a privacy breach ( When a complaint has been received, the Commissioner will assign a compliance investigator to review the facts of the complaint and determine if the City has complied with the privacy provisions of the Act.