Potholes and road damage

Report a pothole or asphalt damage in Guelph

• Use the Report a problem map,
• Use the online form, or
• Call 519-822-1260 extension 5628

We will respond within two business days.

You can also use the Report a problem map to report an issue with a gravel road or shoulder.

To report a pothole or road issue in Guelph please tell us:

• name of the street
• nearest address
• name of the nearest intersection
• description of issue
• traffic lane (northbound, southbound, eastbound, westbound or turning)
• size (e.g., dinner plate, manhole)

Thank you for reporting potholes in your neighbourhood. The City inspects all roads to find and fix potholes and other damage according to Ontario Minimum Maintenance Standards.

Report a pothole on the Hanlon Expressway (Ontario Highway 6 North)

For concerns with road conditions along the Hanlon Expressway Highway 6 North please call MTO INFO at:

416-235-4686 (TTY: 905-704-2426)

Toll-free at 1-800-268-4686 (TTY: 1-866-471-8929)

Report a pothole in Wellington County (outside Guelph)

For concerns outside the city of Guelph please contact the Wellington County Roads Division at 519-837-2601 or 1-800-663-0750.

Make a claim for damage caused by a pothole

The City of Guelph is not considered responsible for damages caused by road conditions unless we fail to inspect and maintain roads according to the Municipal Act, Ontario Regulation 239/02 Minimum Maintenance Standards for Municipal Highways.