Guelph Fire Department mission, vision and values

Mission

Trusted, Responsive, United and Effective

We make a difference everyday with rapid, compassionate and professional services that keep our community safe. Together we:

  • place the utmost importance on the protection of human life
  • prevent and fight fires
  • rescue those in need from critical incidents
  • protect property
  • educate and prepare the community for unexpected emergencies

Unified in our efforts, we ensure the safest work environment possible, seeking positive change, recognizing efforts and facilitating self-development.

Vision

To be a recognized leader in providing fire and emergency services. We will continue being a fire department of which both the community and staff are proud.

Values

The Guelph Fire Department adheres to the City of Guelph Corporate values of Integrity, Excellence and Wellness. Additional behaviours reinforced through the Corporate Values include:

  • Trust
  • Responsiveness
  • Teamwork
  • Effectiveness
  • Compassion
  • Professionalism

Strategic initiatives

2015-2019 Strategic Initiatives

Performance

2 MBPublic Services Annual Report: 2015

Accreditation

The Guelph Fire Department is an accredited agency with the internationally recognized, United States-based Commission on Fire Accreditation International.

On March 8, 2011, Guelph Fire representatives appeared before the Commission where its members voted unanimously for the department to receive Accredited Agency status.

The Commission’s decision was based on the findings of a peer team comprised of fire service professionals. The team conducted a site visit in Guelph during the week of September 13, 2010 where they verified and validated all documents prepared in accordance with the established criterion of the accreditation process, industry standards, and best practices. Upon completion of their site visit the team’s recommendation through a report to the Commission was for the Guelph Fire Department to receive Accredited Agency status. The report also contained 12 strategic, and 11 specific recommendations for the Department to consider for further improvement to its current operations and services.

Accredited Agency status is a highly sought after designation by fire departments worldwide, and as of the award date, the Guelph Fire Department became one of only 141 accredited fire departments (fourth in Canada and second in Ontario).

To maintain Accredited Agency status, four successive annual compliance reports must be submitted to the Commission, and prior to the fifth year anniversary date, the Department must be reaccredited by preparing all required documents in compliance with the latest edition of the Fire and Emergency Service Self-Assessment Manual.

By following this process as its day-to-day business model, the Guelph Fire Department will remain committed to providing enhanced emergency and non-emergency services to the community.