About the CAO

Ann PappertAnn Pappert was selected as Chief Administrative Officer for the City of Guelph in September 2011.

With more than 20 years’ experience in municipal government and the broader public sector, primarily within community services portfolios at the executive level, she was the City’s Executive Director of Community and Social Services prior to becoming CAO. Before joining the City of Guelph, Ms. Pappert served in increasingly senior municipal roles in Windsor, Kingston and Kitchener, and Surrey, B.C.

Known for promoting collaboration and innovation across municipal government emphasizing sound fiscal and organizational management practices and citizen-focused services, Ms. Pappert is an open, decisive and principled professional. She believes in fostering innovation in local government to achieve Council’s directions for current and future needs of residents and businesses – always pressing for high quality results.

Ms. Pappert holds a Master in Public Administration from the University of Western Ontario and completed the Municipal Administration Program offered by the Association of Municipal Clerks and Treasurers of Ontario.

CAO Performance Objectives 2014-15

The City of Guelph Chief Administrative Officer, Ann Pappert presented her performance objectives during a Council meeting on April 28, 2014. The objectives are aligned to the Corporate Strategic Plan 2012-2016. They highlight goals, objectives and actions in three focus areas: Organizational Excellence, Innovation in Local Government and City Building. Read more in the report.


Guelph Urban Design Summit

Opening remarks by Ann Pappert, CAO at the Guelph Urban Design Summit Professional Workshop, May 6, 2014

Transforming the Corporation: The Why, The How, The What

The City of Guelph Chief Administrative Officer, Ann Pappert delivered a statement to staff on March 5, 2014 to define the City’s priorities. In her statement: Transforming the Corporation: The Why, The How and The What, Pappert outlined how the City is transforming to deliver exceptional municipal service and value.

Transforming the Corporation: The Why, The How and The What – by Ann Pappert, CAO