City crews regularly inspect streets and intersections according to the Municipal Act, Ontario Regulation 239/02 Minimum Maintenance Standards for Municipal Highways to identify potholes, washouts and other road deficiencies. Heavy rains can cause washouts while freeze and thaw cycles can cause ruts and potholes.
Hanlon Parkway/Highway 6 North
For concerns with road conditions along the Hanlon Parkway/Highway 6 North please call MTO INFO at 416-235-4686 or toll-free at 1-800-268-4686. (TTY: 905-704-2426 or 1-866-471-8929)
Wellington County and outside of the City of Guelph
For concerns with road conditions on roads in Wellington County and outside of the City of Guelph boundaries please contact the Wellington County Roads Division at 519-837-2601 or 1-800-663-0750.
City of Guelph
Gravel road complaints are addressed on a priority basis. To report damage you will require the following information:
- name of the street or road
- nearest building number
- name of the nearest cross-street
- which lane (i.e., north bound lane, turning lane, etc.)
- description of issue