City of Guelph careers – Transit Operators

Thank you for your interest in employment opportunities with the Guelph Transit Services Department.

John – Transit Operator

Position summary

Are you interested in driving a city bus? If you enjoy driving and working with the public then this may be a good opportunity for you.


  • Provide excellent customer service and public relations to transit riders and the general public.
  • Provide information to the public regarding transit routes.
  • Collect fares/transfers, issue transfers and document all incidents.
  • Operate City buses according to Guelph Transit routes and schedules.
  • Responsible for the safe operation of the vehicle and safety of all passengers
  • Operate electronic fare equipment and Automatic Vehicle Location equipment.
  • Keep the transit vehicles/facility in a clean, neat and safe condition.
  • Fuel transit vehicles and check fluid levels.
  • Comply with all City regulations, policies and procedures.
  • Perform other related duties as assigned.


  • Experience related to the duties listed above, normally acquired through the completion of a Grade 12 Diploma and experience in a fast paced, high volume customer service environment. Candidates with equivalent combination of education and experience may be considered.
  • Class G drivers licence with a clean driving record is the minimum that is required
  • Must hold, or be willing to obtain within the probationary period, a B-Z drivers license (note: the minimum age requirement for a B-Z license is 21 years old).
  • Excellent customer service skills with the ability to deal with the public in an effective and efficient manner.
  • Must be able to perform physical work (e.g. sitting for extended periods of time, standing, reaching and pulling).
  • Excellent oral communication skills.
  • Ability to work on own and in a team environment.
  • A satisfactory Police Record Check including Vulnerable Sector Check is required at time of offer.
  • Knowledge of the City of Guelph is an asset

Hours of work

As an Extra Board Operator/Cleaner there is no guarantee of hours of work but you could expect to work up to 40 hours per week Sunday through Saturday on a scheduled and/or on-call basis. This includes early morning, late night shifts. You could also be working split shifts where you could end up operating a bus for 8 hours over a 12 hour period.


Successful candidates will be required to provide a current driver’s abstract prior to their start date to confirm they have a valid driver’s licence held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.

This Position could lead to a full time position with Transit Services.

Recruitment Process

The process for this position consists of the following:

  1. Application process
  2. Invitation to testing
  3. Testing session
  4. 1st interview
  5. Personality assessment
  6. Possible 2nd round of interviews
  7. Referencing
  8. Job Offer

Step 1: Application Process

  • Applications must be received online by the deadline listed on the job posting. You will be required to complete a short online questionnaire specific to this position as part of the application process. To apply for this position click on the “Apply for this Job” icon, instructions will follow.
  • Create a user name and password by registering with CorporateWorks (Workopolis) if have not applied to a position with the City of Guelph previously.
  • You will need to record your user name and password for future reference.
  • If you encounter technical difficulties or have questions pertaining to using this online system, please contact the technical support staff at CorporateWorks by clicking on the “Need Help” link found on the home page. Note – there may be a time delay before receiving a response. You will want to ensure that you submit your questions to the job seeker support staff in a timely manner.
  • Personal information collected through the recruitment process will be used solely to determine eligibility for employment.
  • We thank all candidates in advance; however, only those being considered for testing will be contacted.

Step 2: Invitation to Testing

If your application has been selected you will be asked to attend the testing session. This invitation will be sent via the email address listed on your Corporate Works (Workopolis) account/application. This email will include the date, time, location and any instructions for you to be made aware of for the testing session. If there is only one testing date made available for all candidates to attend it is typically offered in the evening or on the weekend.

Step 3: Testing Session

  • When you attend the testing session you will need to bring with you your driver’s license.
  • The testing session takes approximately 3 hours to complete and will consist of the following 4 elements:
    • People Sense – dealing with the public and work colleagues
    • Driving – aptitude to drive a city bus
    • Writing Test
    • Reading Test
  • You must successfully complete all elements of the testing in order to continue in the recruitment process. You will be notified of your results (both successful and unsuccessful candidates) about 3 weeks after the testing date.

Step 4: First Interview

  • In you have been notified that you were successful in the testing session you will be contacted for an interview when there are vacant positions to be filled.
  • Interview is usually between 30 – 45 minutes.
  • There will be a reference form to complete as well as some information to read about the physical demands of the position prior to the actual interview. Please plan to arrive 15 to 20 minutes before your interview time, so to allow time to complete these elements.
  • If accommodation is required, please let us know at the time that the interview is being scheduled, so we can make this a successful experience.
  • There will be a Supervisor from Guelph Transit and a member of the Human Resources team on the interview panel. The interviews are formal in nature, and quite structured in terms of the process.
  • Please listen carefully to the instructions given at the beginning of the interview as these are guidelines as to how the interview will be structured.
  • If you are unclear to what the question is asking, please ask the panel member to repeat the question.
  • Please focus on answering what has been asked. If the panel wants more information from you they will let you know.
  • We will be writing down your answers so please try to cover off as much information as you can because we can only assess you on what you tell us during the interview.
  • You will have an opportunity at the end of the interview to ask any questions you may have about the position and/or the recruitment process.
  • Questions are based on experience, knowledge and skills (competencies) required for the position.
  • Candidates will be notified a few weeks after we have completed the interviews if they were successful at the interview stage.

Step 5: Personality Assessment

A personal assessment will be the next part of the process for those candidates who were successful through the interview stage.You will be contacted by a member of the Human Resources department and they will give you instructions on completing the assessment.

Step 6: (Possible) 2nd round of interviews

In some cases and depending on the length of time between the 1st round of interviews and the next training session we may ask you to come in for a 2nd round of interviews.

Step 7: References

  • Candidates will be asked to sign off on an authorization to check references upon arrival for the interview. The form requires a signature acknowledging understanding of the contents and consequences of making a false statement.
  • Candidates are to provide up to 3 work related references with at least 2 of them being current or previous supervisors, managers or other individuals that they may have reported to. If you have any issues with these requirements, we ask that you inform us when you are contacted for an interview.
  • References are only contacted if the candidate was successful in the interview stage.
  • Candidates are informed prior to having their references contacted.

Step 8: Job Offer and next steps

  • A member of the Human Resources team will contact the candidates who have been successful up to this stage to discuss a job offer.
  • You will be given a tentative start date to begin your training towards becoming a licensed Extra Board Operator.
  • In the job offer there are several conditions that the candidate will need to complete or have in progress prior to starting.
  • The following are the conditions on the job offer that need to be completed:
  • Obtain and complete an application for School Bus Driver or Driving Instructor Training.
  • Have the application signed off by the Ministry of Transportation indicating your medical exam results (from your family doctor) have been examined and accepted by the Ministry of Transportation, and that a criminal record check has been initiated by the Ministry.
  • If you already have a BZ license then you do not need to complete this requirement.
  • Successful candidates will be required to provide a current driver’s abstract prior to their start date to confirm they have a valid driver’s licence held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
  • Proof of your High School Diploma or College Diploma/University Degree.
  • You are also required to pass the pre-employment Functional Abilities Assessment that will be scheduled for you at an external company.
  • A current satisfactory Police Record Check/Vulnerable Sector Check needs to be obtained from your local police department.

Training and Licensing

On the first day of your training you will be given an overview of what will take place in the coming weeks. Typically training lasts for about 6 weeks and will vary in terms of classroom training, driving, practical assessments and testing. The trainer will be responsible for ensuring you have completed all the necessary training and testing to complete your B Z License requirements for the ministry if you do not already have one. Once you have been successful in obtaining the license and completing the training you will be operating a city bus with another operator for a couple of weeks.

Last Updated: September 25, 2015. Broken links or incorrect information? Let us know!