Water Wagon Conditions of Service

Guelph Water Wagon

To increase availability to Guelph’s tap water and reduce waste generated from disposable water bottles sold or served at special events, the Guelph Water Wagon is available for large, outdoor community events that are open to the public. The Water Wagon offers eight self‑serve stations each with a water fountain head and bottle fill tap.
A special event must meet the following conditions to include the Guelph Water Wagon:

    • Not-for-profit events only, open to the public.
    • Minimum event attendance of 500 people.
    • No sale or distribution of bottled water by vendors or event organizers is permitted.
    • Event must occur May 1 through August 30. The event must be greater than 2 hours in length. For any events occurring outside of these windows, applications will be considered on a case-by-case basi
    • The Guelph Water Wagon must be situated in a prominent location with adequate room agreeable to City staff. Adjacent space is required for a Water Services outreach
    • A plan must be provided in the event of poor weather conditions (i.e. relocation, cancellation), and agreed to by City of Guelph staff in advance of the ev
    • A suitable live water connection (i.e. hose-bib) must be available for large or multi-day events, or as determined by the Lead Hand Supply or their designate, at the discretion and approval of Guelph Water Services. This will be discussed on the first site visit for the ev

  • Dedicated volunteer assistance is required and must be provided by the event organizers. The volunteer(s) must be the age of majority and must be available for training at the City of Guelph’s request (typically conducted on site, during the event).
  • Advance promotion of the Water Wagon and tap water service is required using the “Bring, Fill, Drink” graphic on all promotional material, including online and in print. The “Bring, Fill, Drink” graphic should also appear on the event website’s landing (main) page. The City will provide graphic identities, usage guidelines and written consent to assist event organizers.

The Guelph Water Wagon service will be scheduled as a part of the City’s special event application review process, and on a “first come, first served” basis.

Priority is given to events occurring within the City limits. However, events occurring outside City limits will be considered on a case-by-case basis where the majority of attendees will be Guelph residents and the event organizer has requested and received written permission from the host municipality to provide this service within its jurisdiction. Servicing of these events with the Guelph Water Wagon will be subject to full cost-recovery by Guelph Water Services including, but not limited to, delivery, staffing, and removal fees.

A minimum of twelve weeks’ notice is required to secure the Water Wagon service. Applications received with less than three months’ notice will be considered on a case-by- case basis.

Water provided through the Guelph Water Wagon is for drinking purposes only. Vendors are responsible for providing their own water or using a water supply source onsite for other event needs. Use of onsite water sources must be coordinated with the City’s booking and events coordinator or a representative of the site (if not hosted at a City facility) prior to the event.

Provision of refillable water bottles by the event organizers is encouraged; the City of Guelph will not provide refillable drinking vessels. If an event organizer wishes to pre-fill reusable water bottles or other drinking vessels, it will be the event organizer’s responsibility to consult with Wellington-Dufferin-Guelph Public Health (WDGPH) to obtain written direction supporting such activities in advance of the event. A copy of the WDGPH’s written direction must be provided to the City no later than one week prior to the start of the event to support such practices. In the absence of WDGPH consultation and direction, the City will not support such event activities.

In advance of the event, an event organizer with the ability to bind the organization will be required to sign an agreement with the City containing particulars of the Guelph Water Wagon service.

Please note: The Guelph Water Wagon provides emergency potable water supply to Guelph residents. In the unlikely event of an emergency, these situations take precedence over booked events, and Water Services staff reserves the right to cancel attendance at an event or remove the Water Wagon from an event in order to fulfill these duties.

The City of Guelph has no control over the mechanical malfunction of the Guelph Water Wagon during an event. In the unlikely event of a mechanical malfunction, the City of Guelph reserves the right to remove the Water Wagon from an event.