Submit a claim for injury or damage

Anyone wishing to make a claim against the City must do so in writing.

Injury on sidewalk or road

In the case of claims for injury on a road or sidewalk, notice of the claim must be provided to the City within 10 days of the accident/incident according to Section 44(10) of the Municipal Act.

Pothole claims

The City of Guelph is not considered responsible for damages unless it fails to inspect and maintain roads according to standards set out in the Municipal Act, Ontario Regulation 239/02 Minimum Maintenance Standards for Municipal Highways.

Submit a claim online

To submit a written claim by mail or email please include:

  • The name, mailing address, e-mail address and telephone number of the person making the claim;
  • The contact name, mailing address, e-mail, and telephone number of the person submitting the claim – if different from above;
  • The date, approximate time of the incident and exact location (address or closest intersection);
  • A brief description of what happened;
  • The type of damage or injury;
  • The name of any contractor involved (if known)

Please send your written claim to claims@guelph.ca or

City of Guelph, Risk Management
1 Carden Street
Guelph, Ontario
N1H 3A1

Response time

The City will acknowledge receipt of your claim as soon as possible. An investigation into your loss will be completed by City staff or an independent insurance adjuster. Please note that it may take several weeks to complete an investigation. When the investigation is complete the City or the independent insurance adjuster will contact you with the City’s position.

Invoices/receipts

If the City agrees to cover your claim you will need to provide invoices/receipts to support the amount of damage claimed.

Fraudulent claims

Fraudulent claims cost all taxpayers. The City will prosecute all fraudulent claims to the full extent of the law.

Questions

If you have any further questions about the claims process, please contact us at 519-822-1260 or e-mail us at claims@guelph.ca.