Personal Health Information Protection Act

Guelph-Wellington Emergency Medical Service Personal Health Information Protection Act

Information practice statement

The Government of Ontario has enacted privacy legislation which applies to most health care providers in the Province. The Personal Health Information Protection Act, 2004 (PHIPA) requires that strict rules be followed to protect the personal health information collected, used and/or disclosed by “health information custodians” including Guelph – Wellington EMS.

As an individual who uses our services, you have the right to know how we collect, use, maintain and disclose personal health information. Protecting your personal health information is important to Guelph – Wellington Emergency Medical Service (EMS); to the best of our ability, the personal health information held by us remains accurate, confidential and secure.

Collection and use

Guelph – Wellington EMS collects, uses, discloses and maintains facts about you and your health. These facts are collected to help provide you with care and service by paramedics and the health care system or to process payments for health related services. The information collected can include:

  • Name, address, Ontario Health Card number
  • Facts about your health, health care history and the health care that you have been provided

Non-identifying information relating to your care and service is used for administration, management, strategic planning, decision making, research and quality of care reviews with staff and for regulatory compliance requirements.

Access to personal health information

Your personal health information is collected and used with your implied consent. Under PHIPA you have the right to:

  • See and correct your personal health records
  • Tell EMS that you want to withdraw your consent for some of the ways in which your information is used

Your personal health information is private. Unless Guelph – Wellington Emergency Medical Service is required to disclose your personal health information for law enforcement purposes, or is specifically authorized to share your health information with others, we cannot and will not give out any of your personal health information without your consent.

If consent is provided to let a family member or your legal representative see your personal health information, then they may be allowed access only to the part(s) of the personal health record that you have consented to let them see.

You have the right to access your personal health information and receive a copy of your personal health record (Ambulance Call Report) subject to limited exceptions as set out in PHIPA.

Request can be made by completing an Access Request form.

If you have questions about how your personal health information is collected, used, maintained and disclosed; or questions about access to your personal health record, please contact:

Program Manager – Information, Privacy and Elections
City of Guelph
City Hall, 1 Carden St
Guelph, Ontario N1H 3A1
519-822-1260 extension 2605
Fax: 519-736-1269
privacy@guelph.ca