City of Guelph careers – River Run Centre

River Run Centre

River Run Centre

Open since October 1997, and located in the heart of historic downtown, River Run Centre is Guelph’s premier performing arts centre, featuring a 785-seat concert hall (Main Stage Theatre), a 225-seat studio theatre (Co-operators Hall) and a large central multi-purpose lobby (Canada Company Hall) with a picturesque view of the Speed River.

We accept applications for advertised positions from customer service oriented individuals who are interested in working days, evenings and/or weekends (up to a maximum of 20 hours per week) in the following positions.

Box Office Seller

This position is responsible for a variety of box office tasks. These include processing ticket orders by phone, mail, on-line and in-person; answering customer inquiries; providing excellent customer service; and assisting with related administrative tasks or other duties as assigned. Qualifications include superior customer service experience; excellent interpersonal and communication skills; telephone etiquette and diplomacy; sales and cash handling experience (an asset); experience with computers; attention to detail; willingness to learn; and an ability to work in a very fast paced environment. Knowledge of ticketing software and previous ticketing experience is considered an asset, but not essential.

Front of House Shift Leader

Sometimes referred to as Front of House Manager, this position is responsible for overseeing the Front of House operations (audience services) for performances or events. During events, this position supervises the other part-time Front of House and Backstage Operations staff, along with all the volunteers who function as ushers, ticket takers, bartenders, cashiers and other front of house positions. Duties include counting floats and deposits; briefing all event staff; monitoring cash and inventory handling procedures; providing guidance and direction to paid and volunteer staff; and securing the building at the end of the shift. Other duties include serving as the onsite contact for any emergency situations, including first-aid and building evacuations. Job requirements include experience supervising staff; knowledge of cash and inventory handling; experience working and liaising with volunteers; and strong customer service skills.

Front of House Staff

The Front of House Staff position, sometimes referred to as House Captain or Floor Supervisor, is responsible for providing staff support to the Front of House operations. This includes supervising the upper or lower levels of the theatre; monitoring patron activity; assisting volunteers as needed; counting floats and deposits; stocking bar inventory; and assisting in emergency situations. Job requirements include strong customer service skills; ability to work well with volunteers in a team environment; knowledge of theatre and/or concession services; comfort handling cash and inventory; and the ability to do light lifting of bar and concession inventory. Neat appearance and a positive attitude when dealing with co-workers and patrons are essential.

Backstage Operations Staff

This position involves a variety of operational tasks. These include providing coverage at the backstage desk; greeting artists; monitoring activity at the stage door; and assisting with the set-up and tear down of events. Duties may also include moving furniture, equipment and stock; snow shovelling; light cleaning; stocking of hospitality items in Green Room and other duties as assigned. Job requirements include knowledge of proper lifting techniques; general knowledge related to live theatre; use of safety footwear (green patch steel-toed shoes/boots); physical ability to do occasional heavy lifting; neat appearance; and excellent customer service skills.

Cleaner/Facility Operations

This position involves a variety of operational tasks related to cleaning and facility set ups. Cleaning includes, but is not limited to, sweeping; vacuuming; washing floors, mirrors and windows; cleaning washrooms and work rooms; polishing brass; responding to emergency clean-ups and spills; garbage removal etc. Other duties may include moving furniture; completing event set ups and tear downs; stocking supplies; cleaning loose garbage outside or shovelling snow. Job requirements include knowledge of proper lifting techniques; physical ability to perform repetitive work including lifting, bending, pushing and pulling with moderate exertion; general knowledge related to live theatre; and use of safety footwear (green patch steel-toed shoes/boots).  Neat appearance, strong customer service and positive attitude when dealing with co-workers and patrons are essential. WHIMIS training and a working knowledge of the Ontario Health and Safety Act are required.  First Aid training is an asset.