The app will no longer work as a method of payment for Guelph Transit fare as of July 27, 2026
Guelph, Ont., April 15, 2026 – The OnYourWay mobile app will no longer be available to download or use as of July 27, 2026. The app no longer meets current customer service standards. As a result, Guelph Transit is exploring other modern methods of payment.
As of today, app users who do not have a physical OnYourWay fare card may transition from the app to the card for free. We will waive the $5 card fee to riders making the switch. Free cards will be available until July 28, 2026 and can be picked up only in person at:
- Guelph Transit Administration Office
170 Watson Road South
519-822-1811 - ServiceGuelph
Guelph City Hall, 1 Carden St.
519-822-1260 - Victoria Road Recreation Centre
151 Victoria Road North
519-837-5699 - West End Community Centre
21 Imperial Road South
519-837-5699 - Evergreen Seniors Community Centre
683 Woolwich Street
519-837-5699
If you already have an OnYourWay fare card, but typically use the app, you can transfer the balance on your app to your physical card easily. Request a balance transfer, here.
Key dates
- As of today, app users who do not have a physical OnYourWay fare card can get one for free from any of the locations listed above. Free cards will be available until July 28, 2026. Users will also not be able to create a new account in the app.
- As of June 15, 2026, app users will no longer be able to add money onto their mobile app account
- As of July 27, 2026, the app will no longer work, and it will not be available for download via the Apple App Store or the Google Play Store
Other ways to pay transit fare
With the app being discontinued as a method of payment on July 27, these are the other ways riders can pay transit fare:
- OnYourWay fare card
- Day passes
- Cash
- University of Guelph student card or Conestoga College Guelph Campus student card
Looking ahead, Guelph Transit will be expanding payment options to include debit, credit and digital wallet tap payments on buses as an additional way for riders to pay transit fares.
For more information
Ujjwal Verma, Manager, Transit Business Services
Guelph Transit
City of Guelph
519-822-1811
[email protected]