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Sign-up for a pre-authorized payment plan through the Water Bill Portal
Pre-authorized payments are a convenient way to pay your water bill. The amount due on your monthly bill will be paid automatically from your bank account on the due date.
If you have not already done so, please login to the Water Bill Portal and set up a pre-authorized payment plan.
To sign up for a pre-authorized payment plan you will need:
- your new water bill account number,
- your banking information or a void cheque
Visit our Water Bill Portal to enroll in a pre-authorized payment plan.
Pay through your bank or financial institution
Online: Please use your full 18-digit account number with the leading zero’s when adding your account to online banking. Add City of Guelph Water as a new payee using your new account number.
In-person: Bring your new water bill to your bank.
Credit card payments
To pay by credit card you will need:
- Your City of Guelph water bill account number.
- The balance owed on your water bill.
- Your credit card (VISA or Mastercard).
Visit Paymentus to make your payment online or call 1-855-288-5239.
Paymentus is a third-party provider that securely processes online property payments on behalf of the City of Guelph. Paymentus will ask you to pay a convenience fee and provide a confirmation number when the transaction is complete.
Why is there a convenience fee?
Paymentus charges a convenience fee to cover payment handling and processing. The City of Guelph does not receive any part of this convenience fee. Paymentus Corporation is an independent company providing a service for you to pay the City of Guelph.
Can I use a credit card to pay at City Hall?
No. Please use the Paymentus service for credit card payments.
Pay by cheque
Please allow several days for mail delivery and make your cheque payable to the “City of Guelph”. Write your account number on the notes section of the cheque.
Mail it to City of Guelph, 1 Carden Street, Guelph, ON N1H 3A1.
For more information
519-837-5627
[email protected]