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Sign up for a Pre-Authorized Payment Plan Through the Water Bill Portal
Pre-authorized payments are a convenient way to pay your water bill. The amount due on your monthly bill will be paid automatically from your bank account on the due date.
If you have not already done so, please login to the Water Bill Portal and set up a pre-authorized payment plan.
To sign up for a pre-authorized payment plan you will need:
- your new water bill account number,
- your banking information or a void cheque
Visit our Water Bill Portal to enroll in a pre-authorized payment plan.
Instructions to help sign up for PAP
You Can Sign up for Pre-Authorized Payments at Any Time.
Automatic payments usually start with your next bill—If you’ve already received a bill, your automatic payments may not start in time for that bill.
Option 1: Pay your current bill now
Pay your bill before the due date using another method. Your automatic payments will start with your next bill.
Option 2: Wait and pay both bills together
You can choose to wait and have both your current and next bill withdrawn together when your automatic payments begin. No late fee will be charged.
Good to know: The water billing portal may show your current bill as overdue until your automatic payments start. This is expected, and no action is required.
Pay Through Your Bank or Financial Institution
Online as a new payee through your financial institution:
- Please use your full 18-digit account number, including all zero’s when adding your account to online banking.
- Payee names vary by bank or credit union and may not appear exactly as “City of Guelph Water.” Search your institution’s payee list using keywords such as “Guelph Water” and select the payee that references City of Guelph Water. If you cannot find a payee, contact your financial institution for assistance.
In-person: Bring your new water bill to your bank.
Credit Card Payments
To pay by credit card you will need:
- Your City of Guelph water bill account number.
- The balance owed on your water bill.
- Your credit card (VISA or Mastercard).
Visit Paymentus to make your payment online or call 1-855-288-5239.
When contacting Paymentus, press ‘1’ for Property Tax Payment, press ‘2’ for Water Bill Payment.*
Paymentus is a third-party provider that securely processes online property payments on behalf of the City of Guelph. Paymentus will ask you to pay a convenience fee and provide a confirmation number when the transaction is complete.
Why Is There a Convenience Fee?
Paymentus charges a convenience fee to cover payment handling and processing. The City of Guelph does not receive any part of this convenience fee. Paymentus Corporation is an independent company providing a service for you to pay the City of Guelph.
Can I Use a Credit Card to Pay at City Hall?
No. Please use the Paymentus service for credit card payments.
Pay by Cheque
Please allow several days for mail delivery and make your cheque payable to the “City of Guelph”. Write your account number on the notes section of the cheque.
Mail it to City of Guelph, 1 Carden Street, Guelph, ON N1H 3A1.
For More Information
519-837-5627
[email protected]