Beginning in summer 2026, the City of Guelph will start billing for water, wastewater and stormwater in addition to maintaining those services. The City will manage water meter readings, billing, payments, and customer service. This transition follows Alectra Utilities’ decision to discontinue billing these municipal water utilities.
Currently, your electricity and water charges are presented together on one bill by Alectra Utilities. Once the change takes place, your bill will be separated – one from the City for water and one from Alectra Utilities for electricity.
What is staying the same
The City of Guelph proudly delivers safe, reliable water, wastewater and stormwater services – and that’s not changing.
We’re maintaining the infrastructure and making it easier for you to get the help you need – all in one place.
This is an administrative change, so there will be no interruption in the supply of water services.
What is changing
The delivery of this service and the billing will both be managed by the City.
Starting next year, the City will take over full responsibility for managing your water billing. That means instead of contacting Alectra Utilities about your water bill, you’ll now deal directly with us for all your water services.
What you need to do
Right now, you don’t need to do anything. You can keep this page bookmarked or follow along through the City of Guelph social channels for notifications and updates on the transition. You can also expect to receive additional instructions and information in the future to the registered mailing address of your current Alectra water bill.
Facebook.com/cityofguelph
Instagram.com/cityofguelph
@cityofguelph
This web page will contain the most up-to-date information on the transition.
View Alectra Utilities resources.
What is to come
We’ll keep you updated on what’s coming, but here are a few things to know as we get closer to the transition date:
- You will receive your first water bill from the City in summer 2026. The official timing will be confirmed in the coming months.
- You will receive a new account number for your City of Guelph water bill.
- You will be able to use similar payment options to what you use today.
- You will be able to sign up for pre-authorized payment (PAP) ahead of the transition date.
- If you’re currently enrolled in paperless e-billing with Alectra Utilities, your bill will continue to be sent electronically from the City of Guelph.
- You will be able to register for a new customer portal to view all the details of your water account.
For more information call Service Guelph
Call 519-822-1260 press 0
Email [email protected]
Please note: City employees will not come to your house to ask for your new payment details. Any City employees maintaining your water meter will have the necessary identification on display.