Need to Make a Change?
Once Logged in to the Water Bill Portal, You Can:
- View your water bill and account balance
- Sign up, change, or cancel pre-authorized payment plans
- Sign up for e-billing
To Use the Water Bill Portal, You Will Need:
- A valid email address to create a profile
- Please note: if you have a Property Tax Portal profile, use your same email to login to the Water Bill Portal
- In the portal, link your water bill account number by selecting “Add Account”
- To locate your account number, see the sample bill below
- Need more help on making a profile? Find instructions here.
How to Find Your Account Number on Your Water Bill
What Else Came With Your Bill?
View monthly bill inserts and flyers.
Water Utility Certificates
You can buy a Water Utility Certificate in the following ways:
- Option 1: mailing a written request and $50 cheque payable to the City of Guelph.
- Option 2: Bringing a written request to City Hall and paying in person using cash, debit, credit card or cheque.
Written requests must include
- the municipal address of the property,
- contact information,
- closing date (if applicable), and
- a preferred certificate delivery method: mail, email or fax.
Water Utility Certificates will be created and sent within 3-5 days of reciving payment.
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Take our customer satisfaction survey.
For More Information
519-837-5627
[email protected]