Do you want to know when your bus will arrive at your stop? Text or call the “Where’s My Bus” service to find out.
To Get Started
Find Your Stop ID
Guelph Transit bus stop ID numbers are displayed at each stop location. At the bottom of each sign is a unique bus stop ID number. You can also find the stop ID on Google Maps.
- Text the bus stop ID to 855-490-6530. You will get a text back with the real-time arrival information when available for all routes servicing that stop.
- Call 1-855-394-0811 and enter the bus stop ID when prompted. Follow the prompts to get real-time arrival information when available for all routes servicing that stop. You can receive arrival times for now or a time in the future.
Sms/Text Opt-in and Consent Policy
This is not a subscription service and no unsolicited messages are being sent. To use the service, you must opt in by texting OPTIN to 855-490-6530. By texting the service, you will receive a single reply with the requested bus arrival times. If you do want to ensure that the service can’t send you messages, you can text STOP to the service. This will put you on a block list that will prevent the service from sending messages to your phone number. See the STOP section in the General text prompts section below.
Understanding the Text Reply
| Text | What it means |
|---|---|
| Stop [#] Route [#] 2:05p Route [#] 1:54p, 2:04p | This reply lists the route numbers coming to that stop and real-time arrival information when available for all routes servicing that stop. The first time shown is live, the next two are scheduled arrival times. |
| No buses are scheduled for stop [#] in the next 12 hours | No buses are scheduled to come to that stop. |
| A service interruption has closed bus stop [#]. For more information, please visit guelph.ca/service-interruption | A service interruption impacting your stop. You can click the link to read more about the service interruption. |
| Stop Number [#] not found | The bus stop ID number is incorrect or does not exist. Try entering the stop ID again. |
| Stop 104 Route 99 2:25p, 2:34p, 2:44p | You can request bus times by stop number for a specific route. For example, to get bus times for Route 99 at stop number 104, text “104 99” to 855-490-6530. |
| Route Number [#] not found | The Route number is incorrect or does not exist. |
| Route [#] does not pass stop [#]. | The Route number does not come to this stop. |
General Text Prompts
| Text prompt | What it does |
|---|---|
| OPTIN | To use the service, you must opt in by texting OPTIN to 855-490-6530. |
| HELP | To get help, text HELP to 855-490-6530 and you will receive a message directing you to a link with more information. |
| START or UNSTOP | If you have previously texted STOP to the service and are now unable to use the service due to being on the blocklist, text START or UNSTOP to remove your number from the blocklist. You will receive a message saying: You have replied “start” and will begin receiving messages again from this number. |
| STOP | This is a transactional service and not a subscription service. No unsolicited or push messages will be sent. You will only receive a response from this system if you text. If you text STOP to this number, you will be placed on a block list. The service will be unable to respond to new requests from your phone number until you text START. You will receive a message saying: NETWORK MESSAGE: You replied with the word “stop” which blocks all texts sent from this number. Text back “unstop” or “start” to receive messages again. |
| AIDE | To get help, you can text AIDE to 855-490-6530 and you will receive a message directing you to a link with more information. |
| ARRET | Requesting to stop in French is not supported. You must text STOP if you want to have your number added to the actual blocklist. See the STOP keyword above. If you do text ARRET, you will receive a message in French directing you to a link with more information. |
Terms and Conditions
1. Your use of the Text or Call Services is on an “As Is” basis and for convenience only. The text or telephone information represents current system information and may not be accurate due to changes in road conditions, equipment breakdowns, emergencies en route, or other factors which have not been updated in the system. None of the City, its agents, contractors, staff, Council, partners or affiliates shall be liable if bus or route information changes and/or if services are re-routed or cancelled. No contractual relationship is created between the City and users of these services, and no claim for damages or consequential loss from missing a bus or otherwise based on the accuracy of the information accessed through these Services may be brought against any person.
2. The City reserves the right to make changes to the Text and Call Services, including in the manner by which they are accessed and the providers used to facilitate this information, and may suspend or cancel these services at its sole discretion.
3. Users who make inappropriate or abusive use of the Text or Call Services or whose access places excessive demands on the system may be denied access to these services on a temporary or permanent basis.
4. The City does not require or solicit any personal information for purposes of accessing the Text or Call Services other than a working cellular or land line and in-service number on which to receive this information. Please do not send information over the voice or text services other than the voice/text prompts listed above. Records of access numbers and text prompts may be retained on the servers for a period of 13 months.