Let’s get to yes

2017 Report to the Community

Let’s get to yes

 

Over the past five years, more than 70 employees from seven departments have been working with local developers and businesses to overhaul the City’s planning and economic development processes.

Our goal: to make it easier for businesses to do business with City Hall.

Building partnerships

Businesses are noticing improvements thanks to:

  • new checklists, guidelines, planning documents and web content to make processes straightforward and clear
  • a triage protocol to define the best process and assemble the right team for each application
  • a mandatory project kick-off meeting, and regular team meetings with all key staff
  • new project management software that centralizes all information and enables more efficient customer service and communications
  • enhanced staff training in areas such as professional development and customer service

Our performance measures tell the same story: development applications are completed more quickly, with fewer internal or client meetings and fewer revisions.

“City staff used a very collaborative approach. We were able to sit down and solve problems together. Without that, we’d likely be years away from breaking ground.”

Lee Piccoli, Fusion Homes

Community participation

It’s easier than ever to learn about proposed development in our community. We’ve redesigned site signs and updated web pages to make it easier for people to find, understand, and participate in local planning and development projects.
Guelph’s interactive map shows the location and status of local development applications. We’ll keep improving our digital communications tools to help people envision what kind of development is planned in their neighbourhood and throughout the community.

 

Our commitment to continuous improvement: listen, learn, lead.

We’re listening and learning about your needs so we can keep improving how we do business.

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