Mobility Services is offering a new automated phone call service to remind you of your upcoming trip. These automated calls will help ensure that you never miss a pick-up, and allow you time to reschedule or cancel a trip if necessary.
Types of automated phone calls
- One day prior notification – received one day prior to your schedule pick-up
- Fifteen (15) minute notification – received 15 minutes prior to your scheduled pick-up
- Eligibility expiration – a reminder that your eligibility for mobility service is about to expire
To receive these calls you will need to register for the service. When you register, you will have the option to choose one, two or all three types of calls; the choice is yours.
Opting-in/registering for the automated phone calls
To register for the automated phone calls, contact the mobility service dispatch at 519-822-1811 extension 2801. One of the dispatchers will be happy to speak with you about the service and confirm which types of call you would like to receive.
If you have any questions about how this service will work for you, please contact the mobility service dispatch office Monday to Friday at 519-822-1811 between 1 – 3 p.m.