Risk Management Specialist

The City of Guelph is a vibrant community with over 120,000 people located in the heart of Southern Ontario, just one hours driving distance from Toronto.  Set in a picturesque natural setting, Guelph is known for its rich architectural heritage, growing economy and excellent quality of life – all good reasons to consider a career in this beautiful city.

Job summary

Resumes are being accepted for the position of Risk Management Specialist within the Legal, Realty and Risk Services Department.  Reporting to the Deputy City Solicitor, the successful candidate will assist with the overall daily functions of risk management for the City, which include investigating reported incidents and claims, gathering evidence, and making recommendations for denial/settlement of claims. Guided by the goals and objectives of the City of Guelph Corporate Administrative Plan and committed to the Corporate Values of integrity, excellence and wellness, the candidate will aid in the achievement of the Community Vision – to be the city that makes a difference.


  • Investigate claims made against the City or involving City property or employees, including attending incident site, interviewing witnesses, and gathering data from City and external sources, and prepare investigation reports.
  • Analyze and recommend denial or settlement of claims.
  • Prepare trend reports and incident reports.
  • Log and track claims settlements.
  • Manage a database for all claims received and work with departments to collect relevant data related to claims received.
  • Work with adjusters and the City’s insurer to resolve claims.
  • Coordinate the gathering of evidence for claims defence from departmental sources and assist outside legal firms or internal counsel.
  • Respond to inquiries from the public, City departments and third-party insurers.
  • Review claim incidents with internal departments and provide recommendations to reduce or eliminate severity and/or frequency of future losses.
  • Provide regular updates to senior management on outstanding claims and legal proceedings.
  • Analyze and approve contract-related Certificates of Insurance and maintain log of Certificates approved.
  • Maintain database to manage all payments on claims and reserves on claims; issue cheque requisitions for claim payments; track claim settlements and expenses.
  • Maintain a records archiving system, ensuring that appropriate retention and destruction schedules are met.
  • Review incident reports from municipal facilities, identifying potential liability and risk exposures and prepare recommendations for change for senior management/Council consideration.
  • Develop and present, as required, risk management training seminars to staff and Council.
  • Ongoing review of contracts, special events, lessor/renter program, etc., and evaluation of risk components relating to new activities.
  • Review/create policies, procedures and forms for use by City staff.
  • Manage the use of independent adjusters and negotiate contracts when appropriate.
  • Other duties as assigned.


  • Experience related to the duties listed above, normally acquired through the completion of a University Degree or 3-year College Diploma in a Risk Management, Finance, Business Administration or a related discipline, and considerable experience in risk management and/or insurance adjusting. Candidates with an equivalent combination of education and experience may be considered.
  • Ability to analyze and investigate problems, identify alternatives and make recommendations in order to implement procedures and policies.
  • Proven analytical and organizational skills with the ability to manage multiple assignments in order to meet deadlines in a very demanding environment.
  • Excellent communication skills (both oral and written) with the ability to communicate with all levels of City staff and stakeholders.
  • Excellent Conflict Resolution Skills with the ability to identify and resolve conflicts before they escalate.
  • Fundamental business mathematics skills and knowledge of general accounting practices.
  • Excellent customer service skills with the ability to establish and maintain effective working relationships with a diverse group of stakeholders
  • Advanced skills in Microsoft Office (Word, Excel, Access and PowerPoint) and the ability to perform queries on external datasets.
  • Ability to maintain strict confidentiality.
  • Knowledge of insurance concepts and terminology.
  • Enrolment in/completion of Insurance Institute of Canada programs (e.g., GIE, CIP or FCIP) and/or Canadian Risk Management program courses would be an asset.


$67,466.13 – $84,332.66

How to apply

Qualified applicants are invited to apply using our online application system by Sunday July 28, 2019. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

Please  click on the “Apply for this job” button. Instructions will follow.

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The City of Guelph is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.